Overview

Jackson Dawson is seeking a tech-savvy, Automotive trainer to become a full-time eCommerce Coach who will be responsible for the overall implementation of a new suite of eCommerce tools. Coaches will engage Field and Dealer audiences M-F, training, activating and supporting enrollment and implementation activities. The role will be largely remote, with the requirement to go in-dealership in your assigned region approximately 30-50%.

Responsibilities

• Provide training (virtually and in-person, when applicable) to the relevant team members
• Build and maintain positive, effective relationships with Field teams and Dealer employees
• Conduct in-depth experience and Customer Handling training/support to varied audiences
• Triage and support incoming Field and Dealer inquiries, escalating when necessary
• Analyze, redesign and implement new sales processes including application of technology & digital solutions
• Attend and participate in regular trainer development sessions
• Perform weekly administrative duties (time/expense reporting, status updates, etc.)
• Other duties as assigned

Qualifications

• Bachelor’s degree or 5+ years of relevant experience
• Proficiency in Microsoft suite of products, general business tool technologies (internet/email usage, file management, word processing, limited pptx editing and presentation, etc.) and comfort using virtual meeting and presentation tools
• Training experience, with the ability to engage, excite and motivate teams and audiences of varying acumen and the ability to command the attention of groups in a manner that increases interaction and keeps them engaged
• Knowledge of the automotive industry (manufacturers, models, market segments, etc.) and retail dealership operations
• Dealership experience, with some knowledge of in-dealer systems (pricing tools, CRM, DMS, F&I menus, etc.) and sales processes (customer engagement, desking, conversion), preferred.
• Excellent organizational and time management skills including responsiveness to emails and phone calls
• Experience implementing behavioral change and organizational transformation initiatives
• Ability to engage dealership personnel at all levels (including management) and respond to questions/concerns in a positive manner
• Ability to travel up to 50%