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E-commerce Manager – Mark & Graham and Rejuvenation Canada

As E-commerce Manager for Canada, your role is to execute online & digital marketing business initiatives to increase overall website revenue, website conversion and customer engagement on site. As the E-commerce Manager, you will be responsible for advocating and driving strategic priorities to improve the customer experience for Mark & Graham and Rejuvenation’s Canada sites.

Essential Responsibilities:

• Launch M&G and Rejuvenation websites in Canada
• Manage all aspects of site experience and enhancements – product builds, creative uploads, major site builds, and new site initiatives.
• Develop strategies to achieve sales and gross margin goals with Global Merchants.
• Be an advocate for the Canadian market, demonstrating a local understanding by keeping abreast of marketing trends, consumer trends and customer service issues.
• Owns the site marketing & promotional strategy, briefs, creative development, coding and deployment.
• Oversees daily site maintenance: work with all pertinent parties to establish site stability, site changes, problem troubleshooting, escalation, and resolution.
• Liaison to technology for all site changes and eCommerce technical issues.
• Interface with eTechnology Project Managers on release management with UAT/QA for new enhancements within CMS and front end.
• Actively ensure that user experience and site navigation maintain ease of use and is customer friendly in accordance with established guidelines and best practices.
• Provide daily, weekly, monthly reporting that analyze eCommerce KPI’s and other site data to identify, size and prioritize areas for improvement.
• Train and develop 2 direct reports.
• Foster collaborative relationships with other team members, corporate partners in the US and Singapore and with other merchants and partners around the world.
  

The Successful Candidate:

• You love to work collaboratively in a group, you have an innate willingness to dig in and contribute with your team
• You are driven and motivated by the possibilities ahead
• You are passionate about eCommerce and always curious-minded to see what is happening and shifting in the industry
• You are a true business owner; comfortable with decision making and calculated risk taking for the benefit of your business
• You think innovation is critical in a business environment and support others in creative thinking
• You pride yourself on the quality of work and are a stickler for the details
• You naturally challenge yourself and others to grow
• You are willing to stand up to a request that would not be within the customer's best interest, but also flexible to try new things.
• You are persistently pleasant and pleasantly persistent.
  

Qualifications

• 5-6 yrs eCommerce Merchandising experience required.
• Strong project management skills.
• Previous experience working for a lifestyle retail brand would be highly desirable.
• Strong business acumen and financial proficiency, analytical and business planning skills
• Proven ability to interface with business as well as technical teams.
• Advanced Excel skills required
• Strong people-development skills needed.
• Strong web analytics experience required.
• Basic HTML knowledge highly preferred.
• Experience using Adobe Analytics highly preferred.
  

We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
  

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series
  

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $91,580 - $110,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.