About the Role

Goop is looking for a talented Ecommerce Manager to manage the product experience to contribute to revenue and conversion goals specifically focused on Amazon. The Ecommerce Manager will be responsible for establishing and strengthening our presence on Amazon by engaging in Seller Central to understand performance and customer interaction with categories, featured product placement, and eCommerce shopping experiences to identify growth opportunities. Success in this role requires a self-starter mindset, high degree of ownership, drive, and the ability to leverage data in support of making site merchandising decisions.

Responsibilities Include:

• Managing day-to-day FBA (fulfilled by Amazon) operations including but not limited to creating & monitoring active listings, "Buy Box" ownership, product ranking, inventory management, and preparing shipments, to enhance goop's presence on Amazon.com
• Manage all products, including setting up new product listings, product descriptions, technical features, product imagery, pricing, options and optimizing product detail pages for maximum conversion.
• Manage & optimize goop's Amazon storefront page to drive sales and conversion.
• Monitor and manage inventory levels, forecasting, and replenishment. Communicate with the warehouse to ensure all orders are fulfilled and shipped accurately and in a timely manner, while complying with FBA vendor requirements.
• Maintain & monitor product reviews and customer feedback to ensure a high Seller Rating, Customer Feedback Scores, and Account Health, and to provide a continuous feedback loop to product development team.
• Resolve product pages challenges by opening support cases, and work with legal team to monitor product catalog for counterfeits and resellers.
• Build and maintain reporting for Amazon business, including sales, returns, fees, and related items.
• Stay up to date with current trends and competitor analysis.
• Analyze new testing opportunities for the site modules.

Qualifications:

• Bachelor's degree or equivalent work experience
• Extensive Amazon Seller Central experience
• Ability to organize and prioritize workload to meet deadlines, make timely decisions, anticipate problems and adjust as landscapes shift
• Able to multi-task in a fast-paced environment while shifting priorities
• Strong execution skills and ability to "get the job done"
• Forward-thinking, resourceful, and intellectually curious with the ability to work across different departments
• Strong sense of ownership and drive, coupled with a passion for technology and innovation
• Team-oriented, collaborative worker while still being able to work independently
• Comfortable with solving for both business and customer challenges
• Familiarity with business issues, ability to quickly learn, and ability to be comfortable with ambiguity, unsolved problems, and uncertainty

About goop

Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter. It's grown a lot since then; goop is a lifestyle platform encompassing curated products and content about beauty, wellness, fashion, food and home. Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide—where the ever-evolving intent is to make every choice count. We're all resource-strapped, so goop hopes to surface the very best experiences, recipes, products, and advice.

With a highly engaged and loyal customer base already in place, the goop platform is rapidly expanding to include branded events, retail stores, pop-ups, a Netflix series, and an ever-growing lineup of goop private label products in addition to multi-branded shopping. The company boasts diverse and rapidly growing revenue streams across ecommerce, ad sales, retail, and experiences.

FAQ

• Compensation: $95,000 - $105,000 + Equity. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
• Benefits: Generous health benefits package, fertility benefits and paid parental leave.
• Perks: "goopcation" paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful work space in Santa Monica
• Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee's growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. With every aspect of this policy, goop is committed to employee health and safety, and will continue to follow all federal, state, and local requirements.
• Type of Hire: This is a Full-Time Exempt Staff position. Other candidates, consultants and placement agency candidates will not be considered.
• Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role
• Application Requirements: All applicants will be reviewed through Greenhouse submission. Direct submissions to the People Operations Team members will not be reviewed separately.
• Candidate Requirements: Applicant must have US work authorization.