Job description

Description:Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Process and review ACH uploads
• Assist customers locked out of online banking and business remote deposit capture
• Approve, process and link new online banking accounts to customer IDs
• E-account Opening
• Card Services and Zelle reports
• Review and correct Load Errors in Fiserv DNA – morning and late afternoon
• Process Payment Decisions in Fiserv DNA
• Review and process IAT’s
• Review and process Check 21 (Fed returned items)
• Review and process RDC item
• Review and process Mobile Banking items
• Review and process new and additional business and retail accounts in Online Banking (DNA Web)
• Review and respond to customer messages in Online Banking
• Respond to customer inquiries in a timely manner (email, phone, etc.)
• Handle Online Banking issues such as password changes, setting up online banking, setting up or solving problems with Zelle, Bill pay, etc.
• Review and create Mobile Banking end of day reports (includes RDC) for business and retail
• Troubleshoot any ACH issues as reported by accounting
• Review various reports (ACH Exceptions, Electronic funds load and unload reports)
• RDC contracts/renewals
• ACH origination contracts/renewals
• RDC – setup online, installations – on demand
• Performs other job-related duties as may be assigned.

*
Experience Required:*

• 2-3 years Fiserv DNA
• 2-3 years e-banking/call center support

Requirements:

Job Type: Full-time

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.