Job description

AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family.

AKA Hotels provide short stay accommodations with a high‐quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA is available nightly and weekly stays.

Responsibilities

• Ensures proper and safe luggage flow in lobby
• Welcomes guests to the Hotel
• Assists all arriving guests with luggage
• Provides parking information to guests
• Opens Hotel entrance door for guests
• Escorts guests or provides directions to Front Desk
• Stores luggage for guests when guestrooms are not ready upon arrival
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Provides guests with Hotel and surrounding area information and travel directions
• Summons taxis for outbound guests and provides information regarding other transportation options
• Becomes familiar with guest names and acknowledges guests by name
• Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Provide detailed information about hotel facilities and operating hours.
• Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistance
• Assists Security in emergency situations when requested
• Answers telephone calls in a professional manner consistent with Loews Hotels Star Service Standards
• Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
• Establishes a good working relationship with all Hotel departments, especially Front Desk, Concierge, and Valet
• Informs Bell Captain when inventory levels decrease
• Assist with Group deliveries when asked
• Participates in Organized arrivals and Bag Pulls when asked
• Performs room changes only when guest are not present
• Maintains the cleanliness and organization of the luggage storage areas
• Other duties as assigned

Qualifications

• Must speak fluent English. Other languages preferred.
• Excellent communication and guest relations skills
• Excellent knowledge of local area
• Must be able to lift 75 pounds and push a cart weighing up to 150 pounds
• Position requires continual bending, lifting, stooping, and pushing
• Able to work a flexible schedule, including weekends and holidays
• May be required to work nights, weekends, and/or holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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