Basic Job Function:

Greet the guest at the entrance and offer to park and retrieve their car, in conjunction with the valet on duty. Offer information about check-in, open car doors and entrance doors, and otherwise provide assistance whenever needed. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Designated to drive a company vehicle

Minimum Requirements:

• Previous hotel experience preferred
• Knowledge of the local area preferred
• Ability to react quickly to traffic patterns and guest flow
• Excellent communication skills, both written and verbal
• Valid Georgia Driver’s License
• Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Must have ability to courteously present information to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Greet guests, members, team members, shuttles, and transportation vehicles at entrance and open doors
• Learn the names and personally recognize our regular Guests and Members
• Facilitate the parking and retrieval of guests’ cars with the valet on duty
• Assist guests and other employees with check-ins and check-outs when necessary
• Assist the Front Office/Concierge staff with policing the area for trash and keeping the front area clean and presentable
• Assist guests with carrying of articles into the entrance/living room
• Assist guests with getting golf clubs to Golf Club storage
• Promote all hotel functions and facilities along with providing directions to guests
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

Skills