Job description
Description
- High School diploma or general education degree (GED). College Degree preferred
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
- Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
- Provide guests with menus
- Greet guests and seat them at tables or in waiting areas
- Assign patrons to tables suitable for their needs
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
- Receive and record patrons' dining reservations
- Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inform patrons of establishment specialties and features
- Direct patrons to waiting areas such as lounges
- Operate cash registers to accept payments for food and beverages (if applicable)
- Prepare cash receipts after establishments close
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Help hire and train other Hosts and Hostesses
- Assist in planning functions or other special events and services
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
- The noise level in the work environment is usually moderate
- The person in this position may have to lift up to forty (40) pounds on a daily basis; anything over fifty (50) is considered a minimum two (2) person lift
- The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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