Department: Medical

Position: Door Greeter

Employee Category: Non-Exempt

Reporting Relationship: Practice Administrator

Character First qualities:

• Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
• Enthusiasm- Expressing my joy in each task as I give it my best effort.
• Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.
• Responsibility - Knowing and doing what is expected of me.
• Hospitality- Cheerfully sharing food, shelter, and friendship with others.

The Door Greeter is responsible for greeting patients, patient family members, and patient caregivers as they arrive at our clinics. Greeters will inform our patients of their options for care, ask a series of questions, take temperatures, and help to answer any patient questions or concerns. Greeters will direct our patients and caregivers to the right resources while exceeding our patients evolving expectations and ensure patients are getting the patient-first experience.

Primary Duties and Responsibilities:

• Greeting and screening persons entering the building in a personalized, friendly, and inviting manner.
• Informing patients of their options for care.
• Direct patients and caregivers to the appropriate resources.
• Delivers the patient-first experience.
• Collaborates with staff to answer patient questions.
• Ensures that patient interactions follow the C.A.R.E.S. model.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Support Variety Care’s accreditation as a Patient-Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient-Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community — result-oriented problem solver who is responsible and accountable.
• Other duties as assigned.

Requirements, Special Skills or Knowledge:

• High School Diploma or GED; Some College, Preferred
• Superior Customer Service Skills to Include Active Listening, De-Escalating, and Empathy
• Excellent Verbal and Interpersonal Communication Skills

• Trustworthy handling confidential information.
• Bilingual (English/Spanish) preferred.

ADA Requirements:

• Able to lift a minimum of 25 pounds.
• Able to stand for long periods.