Job description
Essential Duties and Responsibilities:
- Recruit, hire, coach and retain an engaged team of property managers through demonstrating initiative and leading by example.
- Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.
- Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management.
- Respond to customer inquiries in a timely manner and address their concerns quickly.
- Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.
- Manage each property’s revenue, payroll, repair, maintenance and other key income and expense items in accordance with monthly budget targets.
- Prepare annual store budgets with departmental partners at District Manager Budget Camp.
- Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
- Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
- Communicate effectively with employees, colleagues and customers.
- Coordinates staffing and scheduling requirements as needed per staffing model
- Conducts various district meetings throughout the year.
- Verify that deposits are being made in a timely manner, petty cash reports balance, receipts/closing ledgers are correct and customers are receiving any monies owed.
- Completes expense reports on a monthly basis.
- Works closely with Marketing, Data Intelligence, Accounting, CapEx and Human Resources departments.
The above essential duties and responsibilities may change or be updated due to business needs.
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