Company description:

WeDriveU is the leader in transportation solutions, specializing in Corporate and University Shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients. Learn more at www.wedriveu.com.

Job Description:

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities:

• Assign and monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Respond to and coordinate emergency response.
• Provide ongoing support to Program Management and take on additional tasks as assigned.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, union contracts (vendors), environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Proven ability to identify trends, develop strategies, and implement solutions to drive long term results
• Experience using a Transportation Management System (TMS)
• Demonstrated ability to take initiative, build and own a project
• Extremely detail-oriented and spectacular organization skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• CDL preferred but not required

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.