Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position

Under general supervision, perform duties related to the operation of the police dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

Essential Functions

• Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
• Maintains radio contact with mobile/field units to monitor response, progress and any needed support.
• Relays descriptions and other information to police field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest of specified individuals, etc.
• Obtain information related to crime reports and obtain critical information, including but not limited to: name of caller, call back number and details of situation.
• Determine nature and location of emergency, prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.
• Monitors, supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand.
• Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures.
• Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system.
• Maintain accurate and up to date logs as assigned.
• Provide information to outside agencies including outside law enforcement agencies as appropriate.
• Process employees and other individuals through the photo badging identification system.
• Be familiar with all resources and services available to callers and offer these resources and services as appropriate.
• Perform a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits.
• Other duties assigned by the Chief of Police, Emergency Communications Manager or designee.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education: High School Diploma or GED

Minimum Years and Type of Experience: 1 year previous dispatch experience

Other Knowledge, Skills and Abilities Required: Computer skills; Microsoft Office, Word & Excel. Typing, min of 30 wpm.

Working Conditions

• This section addresses the physical environment in which the employee will perform the work.
• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May have periods of constant interruptions.
• Prolonged periods of working alone.

Physical Demands Frequency

• Lifting/ Carrying (0-50 lbs.) - 1-33%
• Lifting/ Carrying (50-100 lbs.) - 1-33%
• Push/ Pull (0-50 lbs.) - 1-33%
• Push/ Pull (50-100 lbs.) - 1-33%
• Stoop, Kneel - 1-33%
• Crawling - 0%
• Climbing - 0%
• Balance- - 1-33%
• Bending - 1-33%

Work Position

• Sitting - 67-100%
• Walking - 34-66%
• Standing - 34-66%

Physical Requirements

• Manual dexterity (eye/hand coordination)
• Perform shift work
• Hear alarms/telephone/tape recorder
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Color Vision
• Acuity - far
• Acuity – near

Hazards

• Depth Perception
• Exposure to high pitched noises

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com