Job description
Dispatcher I- Lenexa KS Tuesday- Saturday- Evenings
Training is 3 months in the call center, then transitions to work from home/REMOTE.
We will provide you with a career with a leader in the healthcare industry, by offering a wide variety of opportunities, a diverse work environment, and a robust rewards package! We provide you with the tools & support to learn, grow and advance in a healthcare/logistics operations career.
Quest Wants you!
- Do you want to make an impact on the health of people in your community?
- Do you like to interact w/ people on the phone? (Have you provided services to the public via the telephone before)
- Are you tech savvy? (Have used handheld scanners, Smart Phone, Computers)
What we offer:
- Career with a Leader in the Diagnostics Laboratory industry
- Competitive Salary
- Annual merit increases and bonuses
- Career Advancement Potential
Benefits/Perks:
- Annual Bonus Plan
- Day 1 Medical/Mental Health/Dental/Vision for FT
- 15 PTO days first year
- 401K matching
- Employee Business Networks supporting Diversity and Inclusion
- Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
- Training provided!
Expectations:
- Answers client pick-up request calls and enter into dispatch system
- Determines if pick-up can be performed as requested by the client based upon multiple factors
- Assigns pickup and delivery destinations to courier
- Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
- May include other tasks as assigned.
QUALIFICATIONS
Required Work Experience:
1 to 3 years Customer Service or Logistics Experience
Preferred Work Experience:
N/A
Physical and Mental Requirements:
Ability to sit for long periods of time
Knowledge:
- General knowledge of logistics operations
- Knowledge of Quest Diagnostics logistics’ policies and procedures
Skills:
- Ability to handle a high volume of telephone calls and work in a fast paced environment
- Ability to learn Dispatch Application and accurately enter pick up requests
- Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Well organized, utilizes job aides, maps etc., and can locate information readily
- Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
- Ability to interface with other departments within the facility and company
- Ability to maintain confidentiality concerning information and data received
- Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
- Job Competencies IncludeFunctional/Technical Skills
Integrity and Trust
Active Listening
Negotiating Skills
Problem Solving
Drive for Results
Composure
Creativity
Priority Setting
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lenexa, KS 66219: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: Hybrid remote in Lenexa, KS 66219
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