Job description

Pilot Freight Services is seeking a Dispatcher/Router in Grand Rapids, MI!

20-30 hours per week. Must be available to work weekends.

The position is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

This person will cover gaps in the schedule for dispatching primarily on the weekends as well as assisting with routing on other managers days off. Their responsibilities would be split between routing and dispatching during the shifts they are scheduled.

Additional Information

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email● Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and on-line tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Weekend availability

Work Location: In person

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