Position Summary:

Met Council is seeking a full-time Disaster Case Manager for our Ida Flooding Disaster Case Management Program (DCMP) focused in the borough of Brooklyn. This is a hybrid position for Case Managers working with clients remotely and in-person on an as-needed basis, as well as three days per week at the main Met Council office. The Case Manager will report to the Program Manager and Senior Director, Crisis Intervention. The contract spans 10 affected counties with 6 subcontracts with provider agencies that will deliver disaster case management services to approximately 2,300 Ida flooding impacted households.

Please note: This is a temporary position anticipated to extend until September 5, 2023.

Principal Responsibilities:

• Conduct outreach to and detail needs assessments of New York households impacted by flooding.
• Maintain and track an active caseload of around 35 households at any one time.
• Input client data, case notes, and resource referrals into client casework and financial aid records systems, as well as Met Council database utilized for client services at agency.
• Assist in identifying gaps in service and emerging trends in unmet needs.
• Connect clients to existing nonprofit and government services for resources and referrals, including internal referrals to other Met Council programs.
• Provide technical assistance to clients seeking to appeal FEMA Individual Assistance application awards.
• Assist clients in developing a recovery plan that meets their individual long-term recovery goals.
• Submit cases to the NYC Ida Unmet Needs Roundtable for financial assistance.
• Monitor recovery communications and participate in interagency recovery coordination workgroups.
• Participate in weekly individual supervision, monthly team and other grant meetings as required.
• Maintain case records in an efficient and timely manner.
• Efficiently track all relevant or requested data for agency and state grant requirements
• Recognize and adhere to professional roles and boundaries, able to assess client’s capacity to carry out mutually decided upon, realistic goals.
• Provide general administrative support to include assisting in preparation of statistical and program reports, maintaining journal logs etc.
• Ability to comply with grant demands and criteria.
• Represents agency in meetings as needed.
• Other duties as assigned.

Competencies:

• Possess a client-centric approach to case management – with a preference for disaster recovery experience
• Excellent computer literacy and word processing skills, including experience with Microsoft Word and Excel, Microsoft Teams
• Superior interpersonal and communication skills for discussing crisis client situations over the phone
• Working knowledge of case management techniques and assessments, as well as city and state benefit and entitlement assistance
• Strong interpersonal skills to both assess and build relationships with individuals as well as manage and control one's own reactions to complex and challenging conversations on the phone
• Attention to detail
• Basic math skills
• Client, ethics, and integrity focused approach to interventions
• Ability to adapt to change
• Ability work independently as well as in a team
• Strong organizational skills and the capability to multi task
• Excellent telephone skills

Skill and Education:

• BSW degree or Human Services Associates degree with Social service experience or minimum 2 years direct case management experience in a social services program preferred
• Required high school diploma and excellent customer service and communication skills
• Clerical/administrative work experience preferred
• Bi-lingual skills a plus

Reasoning Ability:

Ability to function effectively within a crisis environment and make appropriate and safe decisions.

Work Environment:

• Combination remote work and in office work required due to agency practices for COVID-19
• Must be able to work in a busy environment with a sensitive population
• Demonstrate cultural sensitivity especially to insular, immigrant and minority groups

Compensation: $20.00 - $23.00 per hour