Job description

ServiceChannel is the leading cloud-based service automation platform for facility management. We help our customers to achieve peak performance with their locations and assets by managing their repairs, maintenance, and capital projects with data. ServiceChannel is the established market leader, but even after 20 years we still retain the spirit of a startup. We are primed for success, and we are on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is currently seeking a Director, Strategic Partnerships & Initiatives to join our growing team. Reporting to the Chief Business Development Officer, to drive ServiceChannel’s growth, long-term profitability, as well as create exceptional customer value. This role will be responsible for partnering across the organization as well as other Fortive Opcos to develop and drive execution of ServiceChannel’s critical initiatives, the identification, development and management of corporate level strategic alliances and partnerships. The ideal candidate will have a background in strategic partnerships, leading complex initiatives with experience in the enterprise SaaS industry.

Key Responsibilities

Build out the framework and Strategy for ServiceChannel’s partnership ecosytem from the ground up

Organize, create and present ideas, plans and recommendations in an effective, concise way, including working closely with executives and higher level management

Identify, qualify, and implement opportunities with current and prospective partners to create an industry leading partnership eco-system that will deliver exceptional value to our customers, help drive significant growth, strengthen market position, and help us win new customers

Become a subject matter authority on our current and future initiatives and drive partnership strategies both internally and externally

Collaborate with internal teams including Sales, Operations, Customer Success, Account Management, Product, Marketing and Engineering to ensure exceptional outcomes

Ongoing management and execution of key partnership action plans while identifying new business and revenue-generating opportunities across FAL/Fortive Opcos

Implement and champion standard processes for partnership identification, onboarding, enablement, and support

Work with sales and commercials teams to drive deals and opportunities to successful outcomes

Create framework and process to track and report progress and status of opportunities/deals/revenue driven by strategic partnerships and initiatives

Supervise/develop existing and new revenue streams for the organization and collaborate across multiple teams and departments internally to efficiently implement

Lead executive-level communications with key partners as well as participate in QBRs and exec level meetings with customers

Work with senior leadership to write program concepts, proposals, and reports

Lead customized and sophisticated discussion with our strategic partners

Develop strategies and business plans against data driven metrics and tracking key achievements to drive revenue
Required Skills & Experience

7+ years of work experience running Partnerships/Channels and key initiatives to drive growth

Sales experience in a SaaS environment

Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations, structured frameworks and action plans; able to synthesize concepts and present information in a compelling manner

Strong communication skills, both oral and written, to communicate effectively at all levels of an Organization- Executive, Technical, Staff level

Ability to adapt as needed in a fast paced growth focused environment

Demonstrated comfort and willingness to move from strategic to tactical as needed, rolling up sleeves and getting hands dirty to achieve business goals

Comfortable working with unknowns

Highly organized, self-starter, and also highly collaborative

Experience working well with cross-functional teams, particularly Sales, Account Management, Customer Success, Marketing, Product, and creative teams

Can-do, positive, inspiring demeanor

Leading and prioritizing multiple initiatives in a fast-paced environment, while still ensuring high-quality results and a strong attention to detail.

Ability to manage influence through persuasion, negotiation, and consensus building across all levels, internally and externally

Open to up to 40% domestic and international travel

BA/BS degree

Preferred Skills & Experience

MBA preferred

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to aspiring to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. ServiceChannel’s commitment to the professional and personal success of our employees has landed us on Wealthfront’s Career-Launching Companies List for three years in a row.

Fortive’s essential technology makes the world stronger, safer, and smarter.

We accelerate transformation across a broad range of applications, including environmental, health, and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit.

Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.
Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to aspiring to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. ServiceChannel’s commitment to the professional and personal success of our employees has landed us on Wealthfront’s Career-Launching Companies List for three years in a row.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

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