Overview

Job Highlights

• Review collection reports to ascertain status of collection balance and to evaluate effectiveness of current collection policies and procedures
• Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before assigning bad credit status to account
• Participates in identification, development and implementation of systems to improve efficiency in the registration process
• Establish benchmarks and performance metrics for service levels
• Encourages employees to improve their skills and to expand their expertise
• Resolves problems impacting an efficient revenue cycle to maximize cash
• Provide training and on-going education for all employees of the Accounts Receivable Department as well as perform annual reviews, recommend merit increases, monitor staff’s day-to-day performance and perform coaching and counseling
• Responsible for mentoring Managers and developing their overall skills as Managers. Also, provide direction and assistance to Managers in running the day-to-day operations of the department
• Responsible for maintaining adequate staffing levels in the department and interviewing job applicants
• Develop and monitor compliance with policies and procedures for collections
• Schedule and oversee monthly Accounts Receivable staff in-services with focus on payer issues, collection techniques and other related topics
• Perform routine audit of Accounts Receivable staff Productivity Logs and report periodically
• Perform and/or oversee the reviews on adjustments and collections
• Monitor the percentages of aged accounts
• Interface with Provider Relation representatives from payers to resolve claims issues
• Effectively monitor how accounts are worked and how the collection department staff communicates (both written and oral) with patients, payers, surgical offices and our physicians
• Generate reports for the Business Office and Corporate Office on a daily, weekly and monthly basis as requested
• Responsible for daily review, completion and timely turnaround of Collection Staff payroll time sheets
• Maintains strictest confidentiality
• Participate in Special Projects required by VP of RCM
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
• Promote organizational efficiency, needed change and continuous quality improvement
• Effectively interact and collaborate with other departments
• Other duties, as assigned

Qualifications

• Must be detailed oriented
• Must possess good organizational skills
• Possess advanced mathematical and analytical skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure with effectiveness, flexibility, courtesy and tact
• Skill in gathering and reporting information and analyzing outcomes
• Ability to work effectively and independently with staff, physicians and external customers
• Must have a pleasant disposition and high tolerance level
• Ability to motivate diverse personalities
• Should be oriented and sensitive to patients' needs and aware of the importance of confidentiality regulations, including HIPAA
• Strong working knowledge of Collection Policies and Procedures
• In-depth knowledge of Medicare, Medicaid, and TWCC Guidelines
• Thorough understanding of managed care contracts
• General understanding of the functions of other CBO departments
• Must have strong keyboard skills with knowledge of Microsoft Word, Excel, etc.
• Knowledge of all aspects of anesthesia and billing. (i.e.: anesthesia calculation, reimbursement, etc.)

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related area; equivalent combination of education and experience will be considered
• Ten years of AR & Collections experience in a Healthcare environment
• Five years of supervisory experience required
• Computer experience with Microsoft Office or equivalent applications

• Requires prolonged sitting, some bending, stooping and stretching
• Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations
• Requires dexterity to type at least 35 wpm.

• Work performed in office & home environment
• Involves frequent contact with professional staff and managed care organizations
• Work may be stressful at times
• Interaction with others is frequent and often disruptive

Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.