Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

In this role, Sustainable Operations Director will report directly to the Head of Sustainable Operations – AMER and support a set of clients in a specific industry vertical/verticals across the US. This role will review Sustainability Programs goals and KPI’s for JLL clients and oversee a team of Energy & Sustainability professional and ensure delivering sustainability services.

What this job involves

Key responsibilities include:
Strategy Development/Execution:
Input into the design and implementation of the global platform delivery model that will meet client needs, delivery and quality targets
Work in partnership with Strategic Account executives to develop account delivery plans to support client retention, cross selling, client satisfaction, and account growth.
Partner with Client-Facing and Sales teams to ensure that appropriate renewal strategies are in place for the managed accounts
Drive consistency of delivery of Sustainable Operations across the managed accounts.
Collaborate with Sustainable Operations Excellence to implement guidelines/tools for and monitor performance of client satisfaction.

People Management:
Lead existing team of sustainability practitioners Develop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation
Responsible for end-to-end employee management including hiring, onboarding, leading, developing and mentoring team members.
Diversify and develop workforce to meet evolution of client demand with a strong focus on technology

Relationship Management / Client Service

Develop and maintain strong working relationships with key clients and with key internal stakeholders (including Business Line Leads, Client Relationship Managers, Sales teams, Account Directors).
Ensure high level of execution and client satisfaction for all services performed and that the team exceeds targets.
Effective mobilization (transition) of new client accounts.
Understanding the Scope of Work for each client and program, identify any scope creep and opportunities for expansion of JLL services in Energy & Sustainability field
Participate in developing Energy & Sustainability services for JLL clients through organic growth and RFPs
Providing strategic direction and guidance on ways to enhance and expand service delivery to the client, including leveraging supply chain partners, internal collaborations and the broader Energy and Sustainability Services team

Budget Management

Accountability for cost management applicable to the accounts under management and control
Review the financials of the managed accounts monthly and identify any gaps in revenue tracking
Resource management and understand the financial implications related to the unbalanced resourcing
Engage in conversations with JLL account directors and client to adjust any scope creep and develop opportunities for growth and expansion on the programs

The successful candidate will have a combination of management skills, the ability to lead multiple & diverse teams across a large region, operations leadership experience, and an ability to collaborate effectively across functions to deliver strategy and business plan. The candidate needs a demonstrable strong financial acumen and structure approach to problem solving.

Experience
Demonstrated ability, with 5 plus years of experience managing a team and delivering through others
Background (5 plus years) in Sustainability in the commercial real-estate environment, including energy efficiency, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and holistic corporate sustainability initiatives.
Experience in developing operational processes and successfully launching new initiatives within a team or organization
Direct experience in managing P&L and financials of team or sophisticated projects.

Key Competencies
Excellent analytical and program management skills
Excellent communications skills and ability to engage in difficult conversations
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Strategic in nature, with a strong bias towards transformation and execution
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Operates with a sense of urgency and is decisive
An authentic leader, stimulates action with a balanced leadership style of control and influence
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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