The Hotel Indigo Traverse City is seeking an experienced individual to direct our Sales Department as the Director of Sales & Marketing to assist with our meetings and events. This hotel is located downtown Traverse City and has two full-service restaurants on property and 3,500 square feet of meeting space that includes two small boardrooms.

JOB OVERVIEW: The Director of Sales and Marketing is responsible for leading the sales and marketing efforts for the Hotel Indigo and amazing downtown Traverse City hotel. In addition, the Director of Sales & Marketing will assist with sales projects and administration. Professionalism, accuracy, attention to detail, communication skills, an ability to multi-task, a positive attitude and dedicated work ethic is critical.

ESSENTIAL JOB FUNCTIONS:

• Manage client satisfaction through the smooth execution of all assigned events; deliver best service, quality and value to customers.
• Accurately forecast group banquet and room revenues.
• Engage in site visits for potential clients; conduct planning meetings for upcoming meetings and events.
• Engage in pre-convention meetings and act as liaison between client, operations and sales while client on site.
• Oversee and enforce program deadlines and release unnecessary meeting space in order to maximize hotel revenues.
• Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
• Create and develop Banquet Event Orders, resumes, agendas, and detail services utilizing the Sales and Catering system and established guidelines.
• Distribute BEOs and Resumes for group and events 10-14 days before start.
• Up-sell proactively, with customer and Hotel needs in mind.
• Assist Sales efforts, including prospecting, negotiations and rebooking.
• Ensure the proper use of function and event space; ensure that all events adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
• Generate positive exposure for the Hotel in the community.
• Prioritize departmental functions to meet due dates and deadlines.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Help clients over the phone, through email correspondence or during site inspections and hotel stays.
• Keep Operational Departments up to date on banquet event changes
• This position has the authority to make independent choices, free from immediate direction or supervision and makes decisions or recommendations that may occasionally be reviewed, revised or reversed.

MINIMUM QUALIFICATIONS:

• A passion for hospitality.
• The ability to take ownership and accountability for projects, events and success.
• To be highly resourceful, organized, personable and refined.
• To exhibit positive interpersonal skills always.
• A person who likes helping people and being friendly no matter the work situation
• To think fast, act quick and display grace under pressure
• Able to learn and apply a variety of software programs related to sales and front office
• Good communication skills
• Ability to review and answer questions about billing.
• Be a living “Google” of the Hotel services and the local area.
• Be a ninja at multi-tasking!

ADDITIONAL QUALIFICATIONS:

• We always speak positively about the Hotel, the guests and each other.
• We welcome continued training, apply what we learn and teach others what we know.
• We are professionals at our jobs and behave as such.
• Guest service is every employee’s first job.
• We look our best as a sign of service and respect to the guests.

OUR HOTEL: The Hotel Indigo Traverse City is located at 263 W. Grandview Parkway | Traverse City | MI. Our vibe is the great outdoors with an urban edge. Employees receive complimentary parking when working at Hotel Indigo Traverse City, discounted room rates through TPG Hotels and Resorts as well as all IHG Hotels and Resorts. Employee meals are served breakfast, lunch, and dinner and are a cost of $5.00 per meal. Uniform shirt is provided at the time of employment and employee is responsible for neat and tidy pant and shoe attire. Insurance is available at a nominal cost to employees after 60-days of employment, this consists of medical, dental, vision, life insurance, and credit monitoring. Join our team today!

OUR CUSTOMERS: Customers are what we are about. One of the keys to a positive guest experience is positive interaction with Hotel Indigo staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Hotel Indigo associate is a guest relations ambassador, every working minute of every day.

WORK HABITS: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.