Job description

Position Summary:

The Director of Resident Services oversees trauma informed support services for over 300 low-income and formerly homeless women, many of whom are survivors of domestic violence. This position assures residents receive the support they need to continue to live independently and to access resources that promote economic self-sufficiency, health and wellness. The Director of Resident Services develops and maintains diverse community partnerships to offer a more comprehensive service delivery model including linkages to programs for survivors of violence, medical and mental health care, senior services, financial literacy, entitlements, and trauma informed therapeutic programming. The Director of Resident Services supervises all resident service staff including social workers, case managers and interns. This position also works directly with individual residents as needed. The Director is responsible for assuring programming is in full compliance with funder and regulatory requirements. This position manages all program data as well as internal and external reports.

Excellent salary and benefits offered. Interested and qualified candidates should submit a cover letter, resume and salary requirements.

Responsibilities:

• Hire, train and supervise all resident service staff
• Oversee trauma informed crisis intervention, assessment, referrals and follow up
• Coordinate support services and case management for residents struggling to live independently to assure their needs are met by care providers and community services
• Lead weekly department meetings to assess progress, develop individualized plans and review programs
• Collaborate with the housing department to identify residents in need of support services
• Assure new residents are provided information about support services and resources available to them
• Prevent homelessness for residents at risk through supervision of intensive, coordinated case management including assistance with applications for rent subsidies, entitlements, financial literacy, APS referrals, etc.
• Assure seniors aging-in-place receive the adaptive services they need to continue to live independently, with dignity, in a community of their peers
• Maintain robust trauma informed programming including workshops, groups and events that provide support, education, healing and community
• Develop and maintain relationships with community partners, referrals and resources in key areas to assure residents have access to the highest quality services and care.
• Expand community network as needed and maintain an updated resource guide
• Ensure that all program goals are met and that all regulatory and funder agreements are in full compliance
• Manage program administrative functions including tracking of resident data, services provided and outcomes in program software
• Prepare accurate, on-time program reports to meet internal and external requirements
• Audit program files to assure program remains in full compliance
• Maintain all program documentation and ensure confidentiality of data
• Participate in relevant, task forces, coalitions and collaborations
• Represent the YWCA Brooklyn at public events and in the community
• Other duties as assigned

Qualifications and Experience:

• Bachelor’s Degree required
• Minimum 5 years of experience working in community based setting
• Minimum 2 years supervisory experience
• Expertise with trauma informed programming
• Committed to social justice mission
• Ability to work well with diverse populations
• Collaborative and skilled with multidisciplinary teams
• Highly organized with proven ability to meet deadlines in fast paced work environment
• Strong written, verbal, and interpersonal skills
• Technologically proficient

Mission:

YWCA Brooklyn is expanding the scope and reach of its community programs and is seeking to fill several new positions to support the organization’s recent growth. YWCA Brooklyn’s mission is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. The organization is Brooklyn’s largest and oldest nonprofit serving women and girls. YWCA Brooklyn furthers its mission by providing 300 units of safe, affordable housing for low-income women, most of whom are survivors of gender-based violence; a college access and leadership program serving 400 low-income girls of color; education and legal assistance for immigrant women; and a community center that is a nexus for over 100 progressive grassroots organizations.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We have a thorough Covid Safety Plan in place detailing all precautions we are taking. Please note that full-time onsite work is required for this role.

Application Question(s):

• Please summarize your relevant work experience.
• Full Covid-19 vaccination is mandatory for all of our staff in connection with NYC mandates. Are you fully vaccinated?
• Please describe your interest in this role with our organization.

Work Location: One location

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