Job description
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
Purpose
The role of the Lodging Director oversees all lodging operations including Front Office, Guest Services & Transportation of guests, as well as working alongside the Director of Housekeeping & GreenO Team. Ensures staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners.
The Primary Functions are:
- Trains staff to Forbes standards and leads by example.
- Oversees weekly schedule and monitors staff scheduling to flex based on business needs.
- Directly Oversees both Front Office & Guest Services Team at The Resort at Paws Up while working alongside the Housekeeping Team as well as the Lodging portion of the Green O.
- Maintains through knowledge of accommodations, package plans, and Resort facilities.
- Check guests in and out including preparation of folios and authorizing payments.
- Act as Manger on Duty (MOD).
- Responds to guest needs and anticipates their unstated ones.
- Ensure daily checklists are completed in all areas.
Looking for Team Members with:
- Relevant work experience as a Guest Relations Manager, Hotel Manager, Housekeeping Manager, or similar role in a luxury environment.
- Understanding of all hotel management best practices and relevant laws.
- Hands-on experience with Hotel Management software (PMS).
- Proficiency in English; knowledge of other languages is a plus.
- Customer service drive with outstanding communication and active listening skills.
- Excellent problem-solving and multitasking skills.
- Leadership skills along with the ability to motivate a team into high performance.
- Ability to work flexible hours and open availability.
- Strong sense of responsibility and a professional presentation.
- BS degree in Hospitality Management, Tourism, Business Administration or relevant field.
- Current driver’s license with 2 years driving experience
Team Members can look forward to:
- PTO
- Medical, Dental, Vision
- Life Insurance, Long Term and Short-Term Disability
- 401K with match
- Opportunities for career development and advancement
- Carpool reimbursement $5-$20/Day
- Housing Assistance Available
- Complimentary Lunch Provided
- Employee Discounts on Merchandise
- A great work environment in a beautiful luxury resort setting
The position offered is full-time and year-round and located in Greenough, Montana.
Check it out for yourself!
Join The HERD
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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