Job description

To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

Essential Job Functions:

Supervises housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecasted occupancy.
Maintains room quality based on hotel objectives.
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
Compiles and reports accurate status of guest rooms to front office.
Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
Maintains standard procedures for security of on-loan equipment.
Maintains productivity and labor cost goals.
Conducts inventories of linen, supplies and equipment as required.
Orders and receives supplies so as to maintain adequate inventory levels.
Ensures staff interacts with guests in a warm and friendly manner.
Performs other related duties as required.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Rewards employees who use their empowerment to meet or exceed guest expectations.

Education & Experience:

High school diploma or GED certification required.
Bachelor’s Degree and/or extensive experience in a hotel or related field required.
1-2 years’ experience in similar position, 3 years preferred.
Must be able to work with and understand financial information and data, and possess basic mathematical skills
Reading, Writing, Basic Math
Computer skills
Brand systems

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time.
Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
Reach and extend arms above and below the waist frequently.
Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally
Exposure to harmful chemicals, odors and potentially infectious materials.

This job description is a general representation of the duties and responsibilities commonly found for this type of positio

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Virginia Beach, VA 23451: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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