Director of Clinic Operations

Full Time
Phoenix, AZ 85013
Posted
Job description
Overview


Hello humankindness

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.


DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students.


The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.


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For the health of our community ... we are proud to announce that we are a tobacco-free campus.


Responsibilities

Job Summary:

The Director of Clinic Operations is responsible for leading, planning, directing, monitoring and improving the overall performance for assigned clinics to achieve excellence in the delivery of daily operations. Engages staff and cultivate a positive clinics culture that prioritizes humankindness and patient- centric care. Accountable for operational, financial, clinical, quality, and business development activities across multiple disciplines.

Job Responsibilities:
  • Oversees the development of assigned clinics and regularly manages improvement projects and is accountable for operational, financial, and business development activities.
  • Develops, analyzes, and implements processes and systems to enhance customer service across assigned clinic(s) and takes ownership of and drives needed improvement in all aspects of operations, including clinic productivity, patient satisfaction/experience, provider satisfaction/experience, community efforts and serves as the local representative for the area.
  • Responsible for financial management of the assigned clinic's financial operation budgets, including forecasting gross and net revenues, visit projections, and expenditures.
  • Plans, coordinates and effectively leads assigned clinics to meet patient care, administrative, operational, and support requirements.

Qualifications

Minimum Education and Experience:
  • Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.
  • Five (5) years experience in related field.
  • Three (3) years management experience.
Special Skills Required:
  • Working knowledge of community clinic/health center operations.
Preferred Qualifications
  • Familiarity with Google Workspace.
We offer the following benefits to support you and your family:
  • Medical/Dental/Vision Insurance (no premium for employee benefits)
  • Flexible spending accounts
  • Matching 403(b) retirement program
  • Fully Funded Pension Plan
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Employee Life Insurance
  • Annual Performance Bonus
#LI-DH

Available Pay Transparency Information

$54.12 - $78.47 /hour

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