Director of Analytics and Alignment - Strategic Communication & Marketing

Office of Strategic Communications and Marketing

The University of Illinois Urbana-Champaign has many stories to tell. From Nobel Prize-winning theories to biomedical innovations to the birthplace of special education and accessibility standards, we have a 150+ year tradition as a place where people refuse to accept “that's just how it is” as a suitable reason to stop asking hard questions. This is a university that forces the world to redefine the word “impossible” on a regular basis. The Strategic Communications and Marketing team at Illinois leads that storytelling through many channels.

We’re looking for someone who shares our belief in the transformational power of the educational experiences and the discoveries that come from great public research universities like ours. This is the opportunity to be part of a creative, dynamic and experienced team of communication and marketing professionals who are helping find new and better ways for the exceptional students, faculty and staff to tell their stories about the University of Illinois Urbana-Champaign.

Job Summary
Responsible for developing and documenting systems and processes for key Office of Strategic Communications and Marketing (STRATCOM) functions and success metric analysis, as well as managing various STRATCOM projects and leading internal departmental communications efforts.

Duties & Responsibilities

Internal process creation, management and documentation

• Design, develop, implement and maintain systems and structures to document unit processes and university-wide communications-marketing processes.
• Provide expertise on documentation, project management tools and analytics within the unit and to communications professionals across campus.
• Lead administration of the Chief Communications Officer community of practice.
• Lead internal communications for STRATCOM.
• Lead development and maintenance of any dashboards, reports, and data visualizations created for STRATCOM success metrics.
• External process creation, management and collaboration.
• Collaborate with Tech Services and the UI Foundation to leverage existing analytical tools to measure success of communication efforts.
• Conceive, initiate, coordinate and manage team-based projects across complex institutions or organizations.
• Work with staff to help ensure that all materials STRATCOM creates are accessible.

Other projects / department work

• Work closely with the associate chancellor to manage key STRATCOM projects.
• Advise and assist with crisis response and issues management.
• Recruit, supervise and train student interns or academic hourlies to assist with relevant and appropriate duties.
• Conduct research, writing, editing as needed to support the associate chancellor.
• Handle responses to Freedom of Information Act requests when the FOIA office does not have enough capacity to handle current requests.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in business administration, management, or a field related to the position.
• Five (5) years of professional communications and marketing, business, financial, and/or managerial work experience.
• Experience establishing systems and structures to document processes.

Preferred Qualifications

• Bachelor’s or master’s in journalism, communications, marketing or related field.
• Experience within or familiarity with the communications operations, policies and practices at the University of Illinois at Urbana-Champaign or any member institution in the University of Illinois System.
• Experience in establishing and maintaining organizational processes and documentation approaches.
• Experience in website content management and working familiarity with content management systems.

Successful candidates will have:

• Outstanding written and oral communication skills.
• Ability to work collaboratively and effectively in team-based, dynamic environment that involves diverse group of developers, journalists, designers and videographers.
• Must be able to work under deadline pressure.
• Must be able to work independently and to exercise excellent judgment and discretion, especially in the handling of confidential and/or sensitive issue and information.
• Professionalism and ability to interact with senior administrative and academic officials.

Appointment Information

This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by Tuesday, April 4 at 6:00pm. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. To be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Pam Steele pamw@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1016659
Job Category: Administrative
Apply at: https://jobs.illinois.edu