Join the Waltham YMCA as our Membership Director!

Job Summary

The Membership Sales Director has primary responsibility for the overall organization, administration, development, marketing, supervision and implementation of YMCA membership services, recruitment, and retention of members. Additional responsibilities include providing direct leadership and supervision to the front desk of the YMCA. This position reports to the Senior Program Director or Operations Director. Ability to train and supervise staff, delegate appropriate responsibilities to staff to accomplish necessary duties, work as an integral member of a management team, and can successfully handle a variety of functions at the same time.

Qualifications

Bachelor’s degree in marketing, communications, or related field, or 3 years appropriate experience in marketing and/or sales preferred.

Essential Functions

• Provide excellent member service by exceeding member expectations.
• Engage in active listening with members to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals.
• Recognize and promote member service and retention as the primary responsibility of all staff.
• Develop and implement comprehensive membership recruitment, marketing, and retention plans.
• Provide for appropriate facility coverage.
• Coordinate the overall operations of the YMCA front desk.
• Work with the technical support and program staff for registration of membership and programs.
• Develop and implement quality standards and policies for the front desk operations.
• Create feedback mechanisms for program directors.
• Maintain a professional image and manner consistent with the YMCA mission and goals.
• Attend all staff functions, including annual All-Staff Conference and Quarterly Leadership Meetings.
• Employ, supervise, schedule, and evaluate all member service staff to ensure the highest standard of service. Provide training and direct leadership to all assigned staff in procedures, policies, philosophies and character development of the YMCA.
• Conduct regular staff meetings with all assigned staff.
• Maintain expenditures within established budget guidelines, while completing all budget reports, projections, statistics and drafts in a timely fashion.
• Maintain all program equipment in an appropriate manner.
• Remain current in required and voluntary training to promote growth of mind and spirit and character values for all.
• Recruit and coordinate volunteers for programs and fundraising

Why Work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance.

Comprehensive Benefits Include:

• 
  Quarterly Professional Development.
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 8%.
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (for both Full and PT staff!)