CLIENT MANAGEMENT RESPONSIBILITIES

Acts as primary project lead to the client, overseeing more junior members. Handles more complex conversations/communications around project design, analysis, and unexpected challenges. Provides coaching and guidance to more junior team members on their own client interactions.

ROLE SUMMARY

• Independently prices and writes full proposals of all types, with goal of growing Ipsos business and presence with assigned clients

• Has vision to spectrum of client needs and helps connect the dots between projects. May include linking projects to each other, pulling in other service lines, proactively sharing Ipsos capabilities of interest, and more. May include new business outreach and structured business development plans

• Influential in internal process improvement, cross sector (Tech, CPG, etc.) education and SL expertise (becoming a methodology expert or the process of educating other team members on a methodology)

• Mentors and trains junior team members on best practices and career growth on an ongoing basis

• Creates "internal brand" within Ipsos and specific thought should be given to the unique area (whether client facing and/or internal facing) and activities that will help guide what they want to be "known for" as an expert within and outside of Ipsos

PROJECT MANAGEMENT RESPONSIBILITIES

Project management tasks focused on providing guidance, oversight and review of custom survey development, in-field challenges and significant input to analysis planning and execution. Leads/co-leads final report writing elements, strategic client guidance and presentation of findings. EMPLOYEE MANAGEMENT RESPONSIBILITIES May act as manager to one or more Account Managers/Senior Account Managers. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).

STRATEGIC THINKING EXPECTATIONS

Acts as strategic leader for project team and (in some cases) for client account team overall. Thinks through implications of actions, identifies opportunities and risks, and acts accordingly, balances providing what the client needs with the optimal outcome for Ipsos.

SKILL SET REQUIRED

• Strong Word, Excel, PowerPoint skills

• Superior organizational skills, including ability to manage and delegate work effectively, attention to detail & demonstrated commitment to the accuracy and completeness of information

• Balance of attention to detail with view to bigger picture and overall objectives of each task

• Ability to oversee multiple projects, including managing workload of direct reports

• Strong team leadership skills with experience in mentoring and/or managing others - ability to coach, guide and support direct reports

• Ability to think creatively about how to align the appropriate project resources, whether inside or outside of the immediate project team • Strong aptitude for research consulting with highly developed analytic skills

• Ability to think strategically in terms of clients’ business, as well as opportunities for Ipsos to grow its business

• Highly motivated, self -directed and possess a driven personality capable of working within tight deadlines

• Strong relationships with clients

• Excellent written and verbal communication skills in addition to well -developed interpersonal and presentation skills are necessary

EDUCATION

• Minimum of 7 years of research experience; ideally at least 5 years on the supplier side.

Ipsos’ Commitment to Diversity & Inclusion

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and allowing employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with codes of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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