OVERVIEW OF POSITION:

The Director, Group Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include:

• Strategic, financial and operations management;
• Strategic growth and patient retention;
• Patient care coordination, patient satisfaction and clinical outcomes;
• Teammate management; and
• Risk management, audit and compliance

Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of quality, cost-effective patient care.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Develops, implements, monitors and ensures adherence to policies and procedures for Optum and its Group Model sites and pod based/regionally based programs
• Implements and manages budgets for all accountable departments, functions and sites within the pod. Researches and monitors budget variations
• Develops and executes market growth strategies for accountable sites within the pod
• Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
• Leads special projects and initiatives specific to the Community or across Communities
• Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses
• Works closely with the RAT to enhance regional provider satisfaction, productivity and performance
• Implements plans to continually enhance services provided by accountable departments and functions
• Evaluates opportunities, makes recommendations and oversees expansion projects within the pod and in surrounding communities
• Provides input and feedback to the RAT as it relates to initiatives and programs that promote excellence in the Group operational services and implements those that are approved
• Directs and coordinates community group operations activities within the pod
• Manages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networks
• Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
• Identifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions
• Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs
• Manages direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary
• Provides guidance in professional development activities and goals
• Assists, facilitates and leads committees, teams and projects at the direction of the Senior Director, Group Operations
• Works to promote teamwork, collaboration, implementation of best practices across all communities within the region
• Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are met
• Develops, implements and measures adherence to policies and procedures
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

EDUCATION:

• Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college
• Master’s degree in Health Care Administration, Business Administration or Nursing preferred

EXPERIENCE:

Minimum:

• Over 5 years and up to and including 10 years of relevant work experience preferably in healthcare
• Medical group or IPA operations management experience preferred
• Experience in managed care organizations preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate
• Proficient in Microsoft Office applications
• Proven leadership abilities
• Excellent verbal and written communication skills
• Ability to work cooperatively with peers and subordinates
• Ability to act professionally under pressure
• Results-oriented

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest
minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.