Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Value Proposition:

Are you a trusted leader who has demonstrated stellar execution of business plans, created and drove growth initiatives? Do you value driving exceptional results, building new capabilities, and embracing challenges? Do you aspire to work in a large company that supports operating like a startup but winning big? If you answered, “yes” to any of the above questions, we recommend you reading further.

Opportunity:

Ingersoll Rand is seeking a new Global Leader of Aftermarket Excellence. This global leader role, reporting into the global Commercial Excellence and Demand Generation organization, has the unique opportunity to make an impact across every business and brand in Ingersoll Rand. In accordance with this role working across all businesses in Ingersoll Rand, this person is given the ability to display their skills and competencies to many leaders, thus creating virtually countless growth opportunities for roles ahead.

Purpose:

The aftermarket excellence role partners in a strategic way with businesses to assess and mature thier capabilities in an effort to continue the growth of aftermarket inclusive of parts, service, service agreements, and other forms of reoccurring business. Ingersoll Rand views aftermarket as not only a key pillar to our growth strategy, but also as an integral way we deliver on our commitment to our customers to Make Life Better. This includes but is not limited to delivering on an exceptional customer experience, reducing their total lifetime costs, and promoting optimal performance of our equipment, which promotes sustainability.

***This role can be based remotely in the eastern United States or in Western Europe. ***

Responsibilities

Key to this role will be leading across multiple businesses and brands

• Develop a multi-year strategy aligned to our 2025 aftermarket strategic imperative. Additionally, participate in other business unit’s strategic planning process.
• Drive an all-company measurement discipline and align businesses to the discipline, which fosters their ability to achieve their business level strategic plans.
• Lead and create new assessment criteria to empower businesses to see their opportunities and evaluate current capabilities.
• Lead governance and standard work creation for aftermarket related disciplines, processes, or key performance indicators.
• Regularly engage and influence senior leadership across the company and occasionally update and inform to executive leadership.
• Leverage technology in the implemented strategy to ensure a scalable and repeatable approach across the organization.
• Makes organizational recommendations related to sales compensation plans for aftermarket.

Key competencies required:

• Leads with boldness & humility and can regularly influence through indirect authority.
• Champions improving the customer experience as a top priority and wakes up every day with this as a motive.

• Demonstrates leadership that owns and drives success every day.
• Thinks and acts like an owner, and demonstrates a bias for action using the Ingersoll Rand Excellence framework.
• Understands when to accelerate and when intentional timing fosters success.
• Fosters exceptional collaboration, team engagement, and addresses risks and concerns early.
• Motivated by challenges and embraces implementing game-changing solutions.

Experience, Education and Skills

• Minimum 5 years of sales or related aftermarket experience is required. Industrial aftermarket management experience is preferred.
• Bachelor’s Degree in the field of Economics, Business Administration, Finance, or Marketing, or applicable experience is required.
• Communication Skills: communicates compellingly up and across the organization and is dynamic in approach based on the audience.
• Critical Thinking and Problem Solving Skills: The ability to identify root causes, map value delivery, and implement lean solutions approach is key to the success in the role. Certified lean management is a plus.

#LI-KP1 #LI-Remote

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.