• Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally Credit Card is looking for an experienced leader to join the credit card team to develop implementation plans for Card Operations related to strategic initiatives while helping to build best-in-class operations platform to support accelerated Ally Card growth. We are looking for a candidate with a deep understanding of credit card operations and experience in scaling credit card operations. The potential candidate should have the ability to manage multiple projects and collaborate cross-functionally with other critical teams to ensure operational excellence and efficiency. Our ideal candidate has cross functional expertise in card operations, managing projects/timelines, understanding of card related platforms/technology, is always willing to challenge established assumptions, and can develop a strategic vision for the future that helps support the broader Card team goals.

• Strong working knowledge of Ally Card strategic plan and direct impacts on card operations and technology

• Develop and implement a strategy to help scale credit card operations within our existing operating model with a focus on providing excellent customer support and expanding digital servicing in a highly efficient manner

• Develop and manage project plans aligned to card operations and supporting technology platforms

• Identify frequent or high-priority issues and partner with Product, Marketing, Credit Risk, and Fraud groups to develop automated and innovative solutions. Monitor performance against plans and prepare analyses for senior leadership

• Understand current and historic performance of key metrics to create and measure impactful KPIs

• Conduct ongoing analyses of all processes and vendors to identify and implement measures that increase operational efficiency

• Bachelor degree preferred
• Minimum of 7+ years of experience in one or more of the following areas: customer support, credit card operations, and card fulfillment
• Demonstrated ability to work autonomously with ability to research information and synthesize a fact-based story/options
• Experience managing a multi-channel customer support program at scale
• Proven record of managing complex, multi-generational projects
• Familiarity with card related technology and platforms
• Intermediate to advanced skills running cost benefit analyses and modeling for owned operational expenses
• Strong leader and communicator who enables their team and peers to achieve success
• Experience working with (and ability to influence) matrix partners that impact change capability, such as IT, Compliance, Legal, Vendor Management and Operations.
• Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker with strong attention to details.
• Strong presentation skills, including ability to articulate complex problems in concise, simple message

• Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  
  

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  
  

  Who We Are:

  
  

  Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

  
  

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

  
  

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.