Job description
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
MillerKnoll is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer journeys through digital solutions across our platforms, and we need a Digital Product Manager with relevant experience in Salesforce Commerce Cloud to help us get there.
This is a pivotal role working with stakeholders throughout the company supporting the development and implementation of a new B2B Commerce Cloud experience, built on the foundation of our existing Salesforce platform. This position will be focused on standing up this B2B solution and then scaling it quickly, collaborating closely with several cross-functional teams to align on the product strategy, roadmap, and execution. The ideal candidate has a strong background with digital product management, Salesforce commerce and B2B experiences and user flows.
ESSENTIAL FUNCTIONS
Acts as the champion of the user’s needs.
Collaborates with product and engineering teams on both internal and external bugs and feature improvements.
Defines product features and requirements and leads the implementation of new digital products and/or digital product updates.
Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to Herman Miller testing guidelines.
Fosters a culture of customer-centered design throughout the organization.
Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
Manages vendor and stakeholder relationships.
Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
Utilizes analytics and customer research to measure product effectiveness and to direct future product development.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's Degree in IT or Business, or a related field, or an equivalent combination of education and experience.
3-5 years of experience in product or delivery management, preferably within digital.
Skills and Abilities
A passion for and understanding of digital products and marketplaces.
Strong analytical skills with a deep understanding of web analytics.
Experience in requirements analysis and definition.
A deep understanding of the contemporary digital ecosystem.
Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
A history of delivering consistent results with a high attention to detail.
The ability to use the office automation, communication, software, and tools in the Herman Miller office environment.
The ability to perform all essential job functions of the position with or without accommodations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.