Job description
Status
: Full Time Regular
Shift: DAY SHIFT
Department: Information Services
Position Summary
Summary:
The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.
The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.
Qualifications
Responsibilities:
Education Required
Experience And Skills
License/Certifications
Education Required
- Must complete in-house orientation program
- A baccalaureate degree in Information Technology or related area and three years of experience in a helpdesk, desk side, application, or systems support role.
- A four-year high school diploma or GED equivalent and five years of satisfactory experience in the area described above.
Experience And Skills
- Excellent interpersonal skills
- Speaks, reads and writes English
- At least three (3) years of full-time experience in computer repair, maintenance, and installation.
- Strong customer service and organizational skills.
- In-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients and other IT management and staff.
- Must have excellent troubleshooting skills with Hardware and software
- Advanced knowledge of all Windows Operating Systems
- Advanced knowledge supporting and troubleshooting Microsoft 365.
- Advanced knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
- Advanced understanding of networking and familiarity with TCP/IP and DHCP.
- Advanced knowledge of Active Directory and basic AD administration (User and Group management).
- Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).
License/Certifications
- Certifications preferred: A+ / Network+ / Security+ / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation
Working Conditions
Other information:
Working Conditions
Working Conditions
- Personal Protective Equipment (PPE) worn
- Must be flexible regarding duties and hours to cover and willing to travel to offsite locations
- Moderate Physical Activity (e.g., occasional to prolonged standing, lifting, bending, filing, typing, etc.)
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