Job description

Job Title: Desktop Support Specialist
Location: Houston TX
Duration: Full Time

Job Description:

• Need to have 8+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.
• Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.
• Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.
• Provide End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.
• Support the installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems
• Respond and resolve IT related issues over the phone and tickets
• Installation of operating system and user applications
• Troubleshoot hardware and software issues
• Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
• Increase productivity by engaging in email communication with management and off-site personnel to notify/resolve severe issues
• Superior understanding of computer hardware and software systems.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to explain technical issues to technical and nontechnical employees and customers

Job Type: Full-time

Work Location: One location

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