Job description

• Image and install software on Windows, and Apple laptops/desktops

• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

• Identify and resolve hardware and software application conflicts

• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

• Responsible for asset tagging and entering all incoming equipment into our asset management system

• Collaborate with cross functional teams to properly onboard incoming new hires

• Ensure that hardware is properly assigned and updated into our management system

• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

• Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

Requirements:

• Prefer 5 years IT experience, including technical training, providing white glove service to Executive customers of VP and above

• Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite

• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

• Experience with imaging windows 10 OS.

• Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

• Experience in using PC-based word processing, presentation, and e-mail software preferred

• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

• Outstanding customer service and interpersonal skills

• Excellent organizational skills and ability to prioritize tasks among many competing requests

• Experience working in or supporting a call center or help desk environment

• MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

• Aptitude for learning

• Excellent oral and written communication skills

• Ability to work in teams and in a team environment

• Ability to work in a fast paced and high expectations environment while remaining calm and professional

Job Type: Contract

Salary: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Olathe, KS 66051: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.