Job description
ROLE PROFILE:
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE OVERVIEW
ROLE TITLE
Delivery Operations, Senior Manager
ROLE LOCATION
GSC
REPORTS TO NAME
TEAM
Delivery
REPORTS TO TITLE
Director Channel Strategy
ROLE PROFILE DESCRIPTION
X FULL-TIME
ð PART-TIME
______________
HOURS PER WEEK
ð CONTRACTOR
ð INTERN
X EXEMPT
ð NONEXEMPT
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
As a member of the Delivery Team, the Senior Manager of Delivery Operations will play a critical role in driving continued growth across Wingstop’s system of over 1,700 domestic restaurants. This position is part of a small, agile team that owns the delivery channel, and this role will be responsible for the execution of our delivery platforms including system uptime, training, and development of processes for issue resolution.
WHAT YOU’LL DO
Work cross functionally to develop a holistic perspective that considers sales performance, customer insights, unit economics, operations, and other parts of our business to shape our growth strategies- Assess, prioritize, influence, and communicate delivery channel operational performance to cross functional and senior leadership teams
- Monitor operational performance with a constant focus on efficiency and continuous improvement
- Refine operational procedures, communicate best practices, and develop training, tools, and resources
- Lead cross-functional meetings and drive alignment on objectives with key business partners
- Analyze processes and procedures to optimize and drive operational efficiency
WHO YOU ARE
Bachelor’s Degree in Finance, Business Administration, Marketing, or STEM is preferred- MBA or Master’s degree in a Finance, Marketing or STEM is a plus
- At least 5-7 years of experience in the restaurant industry
- Strong working knowledge of the delivery service platforms
- Ability to understand business objectives and requirements, organize and interpret data, and deliver insights and recommendations
- Experience managing cross functional and strategic teams/projects
- Proficiency with the Microsoft Office Suite
HUMBLE: You feel there is always opportunity to further your personal and professional growth.
HUNGRY: You have strong leadership skills and are self-starter who is highly self-motivated and goal oriented. You have a thirst for knowledge and excel in a fast-paced, energetic, innovative, and flexible environment. You think about the next step and opportunity to contribute.
SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.
SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.
ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally to ensure alignment and key strategic objectives are met for company goals. You leverage strong analytical and problem-solving capabilities, with an orientation to details, at both the strategic and executional levels. You are adaptable and roll with the punches when conditions or priorities change.
AUTHENTIC: Promote and maintain the good name of Wingstop Restaurants while conducting business in an ethical and professional manner to ensure growth of the chain in the future.
FUN: Ability to form strong working relationships with our leadership team, team members, supplier partners and our franchise community.
BENEFITS
FLAVOR PERKS:
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
- Lunch provided every Tuesday and Thursday in office
- Work from home Fridays
- Discount on Wingstop gift cards
- Discounts at Under Armour, FitBit, NFL, and NHL
- Discounted onsite dry cleaning
- Discounted onsite car detailing
- Onsite game room and patio
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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