Job description

Experienced Debt Collection Specialist - We are seeking individuals who have a minimum of 2 years experience as a successful Third Party direct to consumer or business debt collector. Any prior experience in collecting higher education receivables is a plus, but not a requirement.

At Williams & Fudge Inc., our goal is to assist colleges and universities in achieving and maintaining low default rates for all campus receivables. Williams & Fudge's professional approach to collections is designed to maximize the recovery of lost monies for the loan programs and institutional receivables.

As a part of our team, you will provide service to our clients by directly contacting individuals who are late in paying fees owed to clients and influencing these individuals to make payments to reduce all of their debt.

Outbound Third Party Higher Education Student Loan Debt Collectors have seen tremendous personal and financial success at Williams & Fudge, Inc. We offer our employees:

• a dynamic and fast-paced work environment
• an exciting, creative, caring family atmosphere
• financial gains where each individual has the ability to control their income
• We offer a guaranteed salary of $3000 monthly, however, the employee will be seeking to earn an uncapped commission that delivers up to a 39% share of revenue generated. The debt collector will earn either $3000 monthly, OR Commission, whichever is GREATER. Our average collector today is earning $65,000 annually!

Responsibilities Include:

• Successfully completing our comprehensive training that covers operating our software systems and compliance with FDCPA and all applicable state collection laws in which Williams & Fudge provides service.
• Consistently performing on a variety of tasks including meeting and exceeding individual, and team monthly goals as well as maintaining compliance in regards to industry standards, legal standards and client specifications.
• Excellent accountability for compliance chains, follow up and a sense of urgency for numerous client needs and manage large workload effectively.
• Always demonstrates dignity, respect, professionalism in all consumer interactions.
• This position requires one evening of work per 39 hour work week.

Must have the ability to demonstrate a positive and pleasant attitude that will enhance the creativity and fun in our work environment.

YOUR QUALIFICATIONS INCLUDE:

• TWO + year(s) experience in third party outbound debt collections.
• Highly motivated and competitive team players.
• Ability to go above and beyond to avoid confrontation with a consumer, maintain an open dialogue communicating the importance of resolving the outstanding balance while being empathetic to individuals who are in difficult situations.
• Strong ability to multi-task, including conversing while navigating multiple software applications simultaneously.
• High level of integrity, accountability and compliance standards.
• Professional verbal and written communication skills.
• Sense of humor and creativity.

What We Offer:

• Professional, family atmosphere where we WORK-PLAY-GIVE.
• Compensation includes a guaranteed base wage and a lucrative commission structure.
• Flexible work hours according to department needs.
• Performance based career growth opportunities.
• Paid Training, including thorough initial training and an opportunity to earn industry certification.
• Medical, dental, vision, and optional life insurance available to employees and their families.
• Optional Short-term Disability, Life Insurance, Accident, Critical Illness and Cancer plans as well as company paid Life and Long-term Disability coverage.
• Company sponsored 401(k) & 401(k) Roth plan with generous company match.
• Paid time off and Holiday Pay as well as the ability to earn additional goal time and additional PTO.
• Relaxed dress code.
• Full access to the beautiful Historic Cotton Mill Factory, including The Junction café that has cold and hot food and beverage options, Ping Pong, outside putting green, arcade games, dining and lounge areas with televisions and outdoor covered patio.
• Numerous opportunities for fun and fellowship including Corn hole Tournaments, Annual Golf Tournament, Chili Cook-Off, Ping-Pong tournaments and various holiday celebrations, events and contests.
• Extensive Health & Wellness program that includes 15-minute quick work out sessions, weekly Yoga classes held onsite, Gym reimbursement and treadmills onsite.
• Employee Assistance Program available to all employees and their households as well as a Certified Life Coach on staff.

Must be able to pass a criminal background check and E-Verify.

Williams & Fudge, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

PLEASE APPLY WITH OUR COMPANY ONE TIME A YEAR. TO BE CONSIDERED FOR A THIRD-PARTY DEBT COLLECTIONS POSITION WE MUST RECEIVE YOUR UPDATED RESUME IN A READABLE FORMAT. IF YOU NEED TO UPDATE INFORMATION, LOG BACK IN AND MAKE THE NECESSARY CHANGES. WE KEEP YOUR INFORMATION FOR A ONE YEAR PERIOD.

Employees at Williams & Fudge are always considered family, an endearment that helped propel it to first place in the Medium Company category of inside ARM’s Best Places to Work in Collections since 2009.

Job Type: Full-time

Pay: From $3,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance
• Work from home

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Monthly bonus

Application Question(s):

• Your Third-Party Debt Collection experience should be listed on your attached resume. Please only proceed if your answer is YES.
• This position is full time at 39 hours minimum per week. Our standard scheduling is Monday - Fridays and most employees will opt to work between 8 AM - 5 PM. Saturdays are available for make-up time or overtime, but you will never be schedule or mandated for a weekend shift. We do require one evening shift that goes up to 8 PM on ONE of the days between Monday - Thursday. On the day of your evening shift, you can work a split shift or you can be flexible and start the day at a later time. Will you be able to work within this schedule? Please only proceed if your answer is YES.
• The next new hire class is tentatively scheduled to start on Tuesday June 13th, 2023. Are you able to begin work on this day? Please only proceed if your answer is YES.

Experience:

• Third Party Debt Collection: 2 years (Required)

Work Location: In person

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