Job description
Overview: Ensures customers satisfaction through the provision and maintenance of easily accessible, high quality and uninterrupted information services, and systems within the division of Imaging Services. Analyzes, trouble shoots and resolves imaging service network, systems, and related component problems at both northlake and southlake campuses, as well as other offsite facilities. Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)
Qualifications:
JOB SPECIFICATIONS(Minimum Requirements)
EDUCATION
STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.
CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.
DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
- Ensures the integrity and reliability of all imaging systems by assessing and resolving hardware and software problems, encompassing the hospital infrastructure, client-servers, and stand-alone systems.
- Special emphasis to calls arising on evenings, nights, and/or weekends, in order to minimize any system downtime and maintain needed system utilization.
- Evaluates and recommends system hardware and software replacements and upgrades, both on an assigned project as well as on "as observed" basis.
- Maintains accurate and adequate inventory levels of supplies and parts, including all necessary and related record keeping of usage, orders, and replacements.
- Maintains an up-to-date understanding of the overall structure, interrelatedness, and operations of the hospital infrastructure, remote users, LANS, stand-alone systems and personal computers.
- This is essential in order to provide complete and timely services to customers, especially in critical off-hours.
- Maintains complete and accurate records, in accordance with the imaging service's policies and procedures, of all requests for assistance and all other project completions.
- Provides emergency, routine, and preventive maintenance to all system hardware components.
- Immediate efforts to emergency or unexpected breakdowns that present a system (or key component thereof) slowdown or halt.
- Repairs imaging services system hardware including personal computers, printers, data communication equipment, related wiring and peripherals.
- Represents imaging services both within and outside the hospital for all system related activities as assigned by the Director.
- Assists in establishing continuing education on all system functions for imaging services and other hospital personnel as needed.
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KNOWLEDGE, SKILLS, AND ABILITIES
- Local area networking experience, specifically, or 4-5 years relevant work experience or equivalent combination of education and relevant work experience.
- Experience including Imaging Services operations including reporting schedules, office procedures, processing and reporting workflow.
- Excellent computer skills, experience with interfacing and programming preferred.
- A high degree of independent action and exercise of correct judgment is a must, along with creativity, initiative and professionalism.
- Developed verbal and written communication skills are required.
- Strong interpersonal and organizational skills, and a high degree of fine motor skills and visual accuracy required.
- Ability to organize and prioritize work in order to complete assignments within designated time frames.
- Ability to work with little or no supervision and to professionally handle stressful situations.
- Must be professional, courteous, a self-starter, and must have a positive attitude.
EDUCATION
- Bachelors Electronics Preferred
- Bachelors Computer Science Preferred
- Associates Radiology Required
- Including reporting schedules, office procedures, processing and reporting workflow.
- 4 Information Technology Required
- 5 Healthcare/Medical - Radiology (Imaging and Therapy) Required
STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.
CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.
DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
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