Specific duties and responsibilities of a Dairy Product Support Analyst include, but are not limited to,

• Serve as a positive representation of the Select Sires, Inc. Mission: To enhance the productivity and profitability of dairy and beef producers, Select Sires is committed to be the premier provider of highly fertile, superior genetics accompanied by effective reproductive- and herd-management products and services.
• Provide technical support for enterprise software applications.
• Resolve customer issues, answer questions, and communicate feedback by acting as a liaison between product owners, project teams, and the IT department's business partners/users.
• Develop a detailed understanding of user support processes and tools.
• Manage support ticket follow up with users and IT members to ensure that tickets are addressed and resolved in a timely fashion.
• Develop materials to help end-users find success using applications, such as tutorial videos, release notes, and feature documentation.
• Provide in-person or virtual training to individuals or a user group.
• Gather and document requirements for bugs and enhancements.
• Occasionally assist with software testing and document any bugs/issues found as a result of testing.

REQUIRED SKILLS AND ABILITIES:

• Knowledge of inventory and distribution is a plus
• Strong analytical, problem-solving, and conflict resolution skills
• Excellent written and verbal communication skills
• Reliable means of transportation to report to work on-time

EDUCATION AND EXPERIENCE:

• working in agriculture, or the dairy industry is required
• background in animal science, technology, or related field
• working with and/or supporting software applications
• working with Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams)
• working with Adobe applications (InDesign, Photoshop, Premier Pro) is a plus
• with ERP tools, especially Acumatica ERP, is a plus

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Moderate noise (business office with computers, phone, and printers, light traffic).
• Ability to work in an open cubicle concept.
• Ability to sit at a computer terminal for an extended period of time.

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