Working Title: Student Services Coordinator
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/28/2022
• Closing Date: 12/12/2022
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Arrowhead CC-Itasca-AFSCME
• Division/Unit: MnSCU Itasca CC / MnSCU MNC Itasca CC Classified
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.55 - $24.60 / hourly; $38,732 - $51,364 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Student Services
• Location: Itasca Campus - Grand Rapids, MN
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Minnesota North College – Itasca Campus is seeking a to fill the permanent, full-time (1.0% FTE) position of Student Services Coordinator (Customer Service Specialist, Int.).

This Student Services Coordinator position is responsible for providing support to Minnesota North College and the Itasca campus. This position exists to assist in the overall operation of college-wide enrollment management and academic/student affairs, as well as customer service for the Itasca campus. This position is responsible for having extensive and accurate knowledge of admissions, financial aid, and records procedures as well as academic programs at Minnesota North College – Itasca campus. This position is a pertinent contact person for students/parents/staff/agencies in regards to communication of college/campus processes and policies, and current counseling/advising/records/ financial aid services available at the college. This position serves as the first point of contact for visitors to the Itasca campus.

This position will work Monday – Friday, 40 hours per week.

Minimum Qualifications

• Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
• English sufficient to perform the job duties described above in order to effectively communicate with both internal and external customers both on the phone and in person.
• Experience with word processing/typing sufficient to quickly and accurately produce documents (including business letters, memos, spreadsheets, reports), using proper grammar, spelling, and usage.
• Data base management skills sufficient to develop and correctly enter information in a database and produce ad-hoc queries and develop reports for management use.
• Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.

Preferred Qualifications

• Commitment to gaining knowledge of Data Practices and Data Privacy.
• Two years of customer service experience.
• Organizational and interpersonal skills sufficient to provide lead work delegation, training and assistance to other clerical support staff, student workers and assistants.
• Experience using ISRS.
• Ability to work independently and use critical thinking skills to make decisions.
• Knowledge of college registration and admissions procedures sufficient to provide the students with accurate information and/or refer students to the appropriate person.

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Kerri Dahl at kerri.dahl@minnesotanorth.edu or 218-550-2505.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kerri Dahl at kerri.dahl@minnesotanorth.edu.

About Minnesota State

Minnesota North College is comprised of six campuses including Hibbing, Itasca, Mesabi Range (Eveleth and Virginia), Rainy River, and Vermilion. Our campuses are rooted in their communities’ rich histories of providing access and opportunity to higher education across northern Minnesota for over 100 years. We are committed to our role as leaders in education, partnering with local schools, business and industry, and government to create opportunities for students and the region remains steadfast. We look forward to continuing to serve our students, employees, and communities long into the future, and we hope you choose to Head North and join us an employee for Minnesota North College!

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the Carmen Bradach, VP of Human Resources at 218-550-2502 or email carmen.bradach@minnesotanorth.edu. Please indicate what assistance is needed.