Working Title: Student Services Generalist
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/13/2023
• Closing Date: 05/30/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Mn State CTC Detroit Lakes AFS
• Division/Unit: MnSCU Mn State CTC Detroit Lk / MnSCU Mn State CTC DL Class
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: 8:00 am - 4:30 pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.55 - $24.60 / hourly; $38,732 - $51,364 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Student Affairs
• Location: Detroit Lakes
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position exists to engage each student in his or her own individual development by connecting them to the resources they need, through phone, email, text, or in person interactions. This is a Student Services Generalist position that directs students with high level needs in prospect, admissions, financial aid, registration, and college resources to appropriate departments.

Responsibilities

• Live the mission, vision and values of M State to ensure a positive experience for all students and stakeholders. Service to M State students and stakeholders is a core component of the position and work responsibilities.
• Provide ongoing college support through all communication methods.
• Assist in the recruitment and retention of students.
• Provide support for campus and college operations.
• Other duties as assigned.

Minimum Qualifications

• Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
• English sufficient to speak, write, prepare, edit materials (spelling, punctuation, and grammar), to ensure the accuracy and completeness of oral communication and written materials.
• Data Entry skills sufficient to accurately enter data into spreadsheets and databases.
• Word Processing sufficient to accurately produce documents, using proper business grammar, spelling, and usage.
• Data Base Management skills sufficient to develop and correctly enter information in a database; able to produce ad-hoc queries and develop reports for management use.

Preferred Qualifications

• College degree (diploma or higher).
• General switchboard operation understanding.
• Demonstrated ability to learn new technological skills.
• Alternate work schedule in alignment with bargaining unit contract.
• General knowledge of higher education policies and procedures related to the admissions, registration, and financial aid areas in student services.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Technology skills sufficient to work with students in a variety of communication methods (text, phone, and/or email).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Experience with complex office procedures.
• Experience with customer relation management software.
• Maintain the confidentiality of private information in order to comply with laws, rules, policies and procedures.

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Becky McMahan at becky.mcmahan@minnesota.edu or 218-299-6533.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Becky McMahan at becky.mcmahan@minnesota.edu.

About Minnesota State

M State is a regional student-focused institution that is poised for a strong future. It is the fifth-largest outstate college in the Minnesota State system and the largest two-year college in Greater Minnesota, serving more than 8,000 credit-based students and 7,000 non-credit students each year. M State offers big-college resources and a small-college feel on our four welcoming campuses and in our many online courses and programs. Our faculty and staff are dedicated to the values of integrity, inclusion and innovation, and that dedication is reflected in our programs and in the support we offer to our students.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.