Liberty Healthcare Corporation of North Carolina is now hiring for a full-time Call Center Representative position.

Liberty’s Center Representatives work in a professional call center environment and assist callers with issues related to multiple state Medicaid programs including program assessments, approvals, denials, and general program information.

The specific duties and responsibilities of this position are as follows:

• Manage large amounts of inbound and outbound calls in a timely manner

• Identify customers’ needs, clarify information, and research issues and provide correct information at all times

• Follow call center “scripts” when handling incoming and outgoing calls

• Keep accurate records of all conversations in software system

• Adhere to all HIPAA requirements for caller privacy

• Frequently participate in training seminars to improve knowledge of program requirements, company policies and practices, as well as customer service skills

Hiring the preeminent candidates, investing in their continued success, and rewarding their ongoing contribution are at the core of our belief system.

As a Call Center Representative you can expect an hourly payrate of $18.00 (approx. $37,440 annually) and a comprehensive benefits package.

Click here for a detailed overview of Liberty’s benefits package

This full-time position is attached to Liberty’s Raleigh office. At present, those in this position are working in a hybrid model and primarily from their homes.

Well-qualified candidates for this position will possess the following:

• High school diploma

• Experience in call center operations for a minimum of one year

• Strong phone and verbal communication skills, along with active listening

• Proven customer service experience

• Must be able to work in fast paced environment

• Ability to organize and manage multiple priorities

• Strong computer skills

Please note – applicants must not have any personal or family-related affiliation with any provider of home health or home care services, or other affiliation that would cause or appear to cause any conflict of interest related to the services provided under this agreement.

Liberty Healthcare is an Equal Opportunity Employer. Diversity, equality and inclusion are among our deepest-held values. We work to create an environment that attracts real talent and we seek to motivate, inspire and recognize high performance among all employees. regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, ancestry, national origin, age, marital or veteran status, or disability. All qualified applicants are encouraged to apply and will receive consideration for employment.

Liberty Healthcare Corporation is doing business in North Carolina as Liberty Healthcare Corporation of North Carolina. Liberty Healthcare Corporation is an Equal Opportunity Employer.

Click here to learn more about Liberty’s services in North Carolina

Click “Apply” and submit your resume for immediate consideration.