Job description

Position: Customer Support Specialist - Boston

Salary Range: $17 - $25 an hour

Please note that this role is a 1099 contract to work on an as needed basis with the potential for more hours as the local area grows in clients.

Why we are hiring for this role:

As Chexology is growing in both product and client base, so too grows our client support team. We must ensure that our clients use our products to their fullest potential and have a great experience with Chexology. To do that, we are seeking a client support consultant motivated to nurture a career in tech and grow with us.

Responsibilities include, but are not limited to:

• Serve as an external product consultant educating clients on our solutions and best practices, and ultimately growing our existing business
• Actively update client information using our CRM and proactively collect feedback to increase your team's success
• Coordinate with sales, ops, and product teams internally to ensure smooth and successful client activations+
• Ability to visit clients in the local Boston area to check-in and troubleshoot, as needed

Must-Haves:

• Ability to maintain strong client relationships and establish industry partnerships
• Strong communication skills, both written and verbal
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Ability to work well on a cross-functional team
• Transparency, low ego, and coachability

Nice-to-Haves:

• Hands on experience with the Chexology app
• Prior experience as a valet, bellhop, or coat check attendant
• Previous experience working at a start-up

Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in historically excluded groups tend to apply only if they check all the boxes. So if you think you have what it takes but don’t meet every single point above, please still apply. We’d love to have a chat and see if you could be a great fit!

Want to know what it is like to work at Chexology:

Chexology is a global tech company headquartered in New York City. As seen on ABC’s Shark Tank, our patented software disrupts the hospitality industry by eliminating paper claim tickets (think coat check, luggage check, rentals, and valet services). Our simple-to-use mobile app has tackled some colossal hospitality challenges for institutions like Nike, Hilton Hotels, Mercedes Benz, American Express, The US Open, and Delta Airlines. We work closely with museums, concert venues, sports stadiums, and hotels just to name a few.

Behind these unique hospitality tools lies a close-knit team of individuals who come from all walks of life. We value our safe work environment, our approachable leadership, and our community of respectful colleagues. Each day, we work together by sharing our passion, life experience, and creativity in building meaningful software that enriches people’s lives all over the world.

Chexology believes it's our responsibility to build a workforce that is reflective of our diverse society. We believe in equality for all. We believe in kindness. We believe in leaving a positive impact on the world. To uphold these values, Chexology is committed to creating an inclusive culture by embracing and celebrating diversity in our workplace and in the communities we serve. We created a Diversity & Inclusion Committee as one way to work towards creating a culture of inclusion. Doing so will help us achieve more as a company and strengthen relationships with our customers.

The Interview Process:

• Initial Interview with Talent Lead & Client Support Lead
• Final Interview with Founder & CEO
• Reference Check
• Offer

We believe diversity and inclusion mean tech leadership and teams should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on: race, ethnicity, immigrant status, color, religion, age, gender, gender identity, marital domestic partner status, sexual orientation, disability status, or veteran status

Job Type: Contract

Pay: $17.00 - $25.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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