Job description

The Customer Services Associate will be responsible for communicating with prospective customers on behalf of our exclusive clientele. The Customer Services Associate will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a direct liaison on behalf of our client. The primary objective is to work on behalf of our telecommunications client and drive sales performance and brand recognition. As the Customer Services Associate, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.

We need someone with a high level of performance and drive to succeed. You are excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities. Your communication skills are next level, including an empathetic demeanor and expert active listening ability. Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction.

Customer Services Associate Responsibilities:

• Work with prospective clients daily to provide product and service information, address and resolve concerns, and process order requests and escalations
• Document all customer activities, resolutions, recommendations, and complaints in our CRM software
• Build sustainable relationships and trust amongst customers through open and interactive conversations
• Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle
• Manage customer complaints with ease and efficiency, provide practical solutions, and escalate to necessary departments to ensure a prompt resolution
• Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance
• Go the extra mile to engage and support customers.

Customer Services Associate Requirements:

• At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience
• Track record of high-level performance and an intense desire for growth and advancement
• Possess a confident attitude and strong communication and presentation skills
• Empathetic demeanor and passion for working and helping people in an individual or team setting
• Able to multitask, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

Job Type: Full-time

Pay: $38,000.00 - $52,000.00 per year

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: On the road

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