Job description

The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Service Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

Minimum Requirements for CSR:

• High school diploma required or GED equivalent
• Previous customer service experience
• Ability to type 45 WPM with a minimum of 92% accuracy preferred
• Ability to multi-task with a high volume call center
• Successfully pass a pre-employment drug screen and background check

Responsibilities and Duties:

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others
• Other assigned duties from Manager.

Excellent Comprehensive Benefits Package

• Medical, dental, and vision insurance
• Company paid life insurance
• Short term disability
• Company matched 401k
• Up to 10 paid vacation days
• 6 Paid holidays
• Paid orientation and training
• Onsite wellness coach available by request

Apply online or in-person today at any of our Eastern Ohio locations!

Kimble Recycling & Disposal, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.

Job Type: Full-time

Pay: From $15.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Dover, OH 44622: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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