Customer Support & Operations Administrative Assistant
Job description
Primarily responsible for providing proficient support as it relates to customer service, import/export compliance, purchasing and other internal and external needs as they arise with the authority to carry out any additional tasks as assigned.
Job Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process order updates with a high level of accuracy and efficiency
- File and maintain records
- Create and maintain customer status reports, customer specific price/quote folders and online orders
- Work closely with Customer Support to ensure accurate pricing/invoicing of daily shipments; job folder close-outs
- Process import/export shipments in accordance with trade compliance regulations via Global Wizard
- Ensure that PO prices are current and up to date
- Facilitate scrap process as it pertains to the Customer Support Department
- Perform any additional tasks as required
Required Skills / Knowledge
- Knowledge office equipment and filing systems
- Knowledge of trade compliance (import/export rules and guidelines)
- Knowledge of computer software (MS Office/internet/websites)
- Knowledge of purchase order processing
- Knowledge of Customer Service etiquette
- Skilled in organizing and prioritizing workload
- Skilled in use of office equipment and filing systems (fax machines, copiers, phone systems)
- Skilled in analyzing and solving problems and paying attention to detail
- Ability to multitask in order to meet deadlines
- Ability to read, write, communicate and understand English
- Ability to process data into useful information
- Ability to concentrate for long periods of time
- Ability to perform basic mathematical calculations to compute quotes, etc.
- Ability to be flexible with work schedule
Experience
- 2 to 3 years’ experience directly related to the duties and responsibilities specified (preferably in a manufacturing setting)
Education Requirements
- High School diploma or equivalent experience
Physical Requirements
- Professional in appearance and demeanor
- Punctual
- Ability to sit/stand for up to 8 hours per day
- Ability to lift up to 50 lbs.
- Ability to type and look at a computer monitor for long periods of time
- FAA & DOT regulated work environment. Must be able to pass required background and drug test.
EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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