Job description

Curious Elixirs is looking for a customer service and community specialist to work with our quickly-growing eCommerce company. You’ll be joining an existing team as the first point of contact for our thousands of customers across the country - so a supreme sense of patience and self-direction is absolutely required.

You should also be very adept at both Facebook and Instagram to help manage customer comments on social channels.

About Curious Elixirs

We are a passionate and entrepreneurial team that creates non-alcoholic cocktails infused with adaptogens called Curious Elixirs. Our mission at Curious Elixirs to transform the way we drink socially by providing the world's best alcohol alternatives. Handcrafted with only the best ingredients and nothing artificial, our booze-free cocktails combine ONLY organic juices, spices, herbs, roots, and botanicals.

Position Overview

Location: Remote

Hours/wk: 20-30 hours/week

Benefits: Competitive contract hourly pay starting at $22/hr, Flexible hours, and room to grow within a mission-driven company.

Responsibilities

• Communicating with customers to help solve problems and answer questions, bonus points if you’ve worked with a ticketing system like Groove and worked closely with customers

• Ordering + Managing dry goods and finished product inventory

• Monitoring shipments and ensuring on-time delivery + damage reconciliation

• Communicating with vendors, restaurants, and event partners

• Dealing with shipping carriers to keep our costs down and our customers happy

• Tracking larger trends in customer support and operations, so we can improve as we grow

• Potential to grow into building wholesale and affiliate partnerships

Qualifications * 1+ years experience in similar working role

• Excellent communication, organizational and follow-up skills

• Self-starting/entrepreneurial attitude - we’re looking for someone to FIND problems and then solve them!

• Strong interest in the food, wellness and e-commerce space

• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm

• Ability to operate with a sense of urgency and coordinate within the Curious team and external partner teams to execute plans and meet deadlines is critical

• Strategic and analytical thinker

• Strong problem solving, relationship management, planning, communication and analytical skills

• Ability to work independently and with a team

• Experience with platforms like Shopify and 3PL's are a plus!

Job Type: Part-time

Salary: $22.00/hour and Up. Bonuses for Good Performance.

Job Types: Full-time, Part-time, Contract

Pay: From $22.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
This position is fully remote.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Social media management: 1 year (Required)

Work Location: Remote

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