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Want to be a part of a fast-paced, winning Customer Success team?

Join our team as a Customer Success Specialist and help us grow our business! You will work with districts, schools, and teachers to drive program adoption, increase renewal rates, and create advocates of Big Ideas Learning. You will also work on internal teams to develop partnership strategy, inform colleagues of customer feedback, and collaborate with fellow customer success specialists on best practices.

Your Work Will Include

Proactive Consultant & Trusted Advisor

• Developing in-depth product knowledge and align product implementation to customer’s outcomes.
• Build and maintain partner relationships within schools and school districts.
• Partner with internal teams to advocate for current customers.

Project Management

• Monitor program implementation and proactively manager details.
• Develop implementation and adoption plans, and communicate with partners and colleagues to facilitate successful program use.
• Establish clear outcomes and action plans with customers, and deliver high quality and timely communication throughout program implementation.

Account Management

• Communicate with customers to ensure successful program implementation.
• Regularly and actively engage customers throughout adoption.
• Monitor and act on account expirations and renewal targets to increase customer retention.

Data Analyst

• Use metrics from across multiple platforms to measure program implementation, and communicate with customers about key implementation milestones.
• Present and use data to facilitate strategic account meetings during key times in the customer journey.
• Measure and document account health, and apply appropriate interventions to increase program adoption.

A Qualified Candidate:

• Has a bachelor’s degree in business, education, or related field and 3-5 years of teaching, sales, or customer success experience.
• Comfortable speaking to all levels of school personnel, including superintendents, curriculum directors, technology directors, principals, instructional coaches, and teachers.
• Has knowledge of current educational climate, research, and markets.
• Has experience with how districts and schools operate on a day-to-day basis.
• Has experience with a CRM system, Salesforce preferred.

All Our Team Members:

• Possess exceptional listening, writing, and presentation skills.
• Are resourceful and motivated to ask questions and solve problems.
• Manage their time effectively.
• Demonstrate commitment to product success with integrity, a strong work ethic, professionalism, and a team-oriented attitude.

Leading the market with over five million student users each year, Larson Texts, Inc. and its subsidiary Big Ideas Learning, LLC produce mathematics education materials for kindergarten through college calculus. For more than 45 years, we have been deeply committed to providing innovative and coherent products that inspire students and teachers and empower them to achieve greatness.

We offer many benefits including health insurance, personal time off, 401k, tuition reimbursement, healthy lifestyle reimbursement, flexible work schedules, a casual and modern work environment, coffee/tea/snack stations, free parking, and on-site access to wooded walking trails.

Apply at www.larsontexts.com/careers