Job description
Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we've set out to build the future of AI.
Drive Dataiku's growth as part of our Customer Success team
The Dataiku Customer Success Manager (CSM) is responsible for serving a large portfolio of enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku's software & services. The Customer Success Manager serves as the internal voice of the customer and is responsible for driving smooth implementations of our product. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
In this role, you will help the team
- Actively serve a portfolio of assigned accounts based in your region including some of the world's leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
- Gain an understanding of client's use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Data Science Studio (DSS) & Services
- Help clients translate the business use cases they're trying to crack into data science solutions, potentially by developing prototypes and demonstrations
- Assist in the onboarding of users onto the DSS platform and ensure healthy adoption of the product.
- Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
- Implement customer engagement strategies including consistent Executive Business Reviews
- Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
- Collaborate with Dataiku's Sales team to expand customer relationships & ensure renewals
- Collaborate with Marketing to grow a library of customer testimonials
- Inform customers of Dataiku's Product roadmap & provide continuous customer feedback to Dataiku's Product team
- Stay current customers on Dataiku's products, competitive landscape, & data science trends
You might be a good fit if you have
- 2-3 years' of experience in a a B2B SaaS AI/ML company managing external customers and revenue in a Customer Success, Account Executive, or Sales Engineer capacity
- Strong verbal/written communication & presentation skills; extraordinary listening skills
- In-depth knowledge of data architecture topics, technology landscape, data science technical ecosystem, and analytics tools
- Comfort establishing credibility with key customer decision makers & influencers
- Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI/data science maturity curve
- Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
- Strong problem solving & analytical skills; formulate solutions that deliver real business value
- Ability to recognize & maximize new business opportunities; demonstrated implementation experience & strong project management skills
- B.S. or B.A. in data science, business management, finance, economics, engineering, or similar study
- Strong knowledge of databases and big data technologies preferred
- Significant prior account management, data science, customer success or consulting experience, preferably within enterprise software or data science
- Location: Must be located in Mainland United States
Some expected outcomes from this role
- Increased depth & breadth of product adoption across customer accounts
- Identification of additional revenue opportunities for Dataiku Sales team
- High revenue retention with limited churn & downsells
- Verifiable customer proof points, references and case studies across customer portfolio
- High NPS & Customer Satisfaction scores
#LI-Remote
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.
Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.
US only national base pay ranges
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