Job description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!

About Coretelligent
www.coretelligent.com

We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients' most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That's why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.

Coretelligent Culture:

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!

Benefits

• Blue Cross Blue Shield Health Insurance
• Dental insurance
• Flexible Spending Account – Healthcare & Dependent Care
• 401K with company match
• Paid Holidays
• 3 weeks’ Vacation

Perks

• Your birthday off
• Remote Work Force
• Monthly Team Lunches
• Quarterly Company Events
• Monthly “Themed T-Shirt” Days

CUSTOMER SUCCESS MANAGER

The customer success team member is a valued contributor to the Coretelligent team. The purpose of this position is to ensure that each client has achieved sustainable value from Coretelligent’s partnership and clients are consistently receiving exceptional customer service resulting in increased satisfaction, retention and expansion. Customer success is based out of our Westwood, MA headquarters and works interactively with Coretelligent’s clients to build relationships, learn about their businesses, and drive value based on the client’s self-defined goals. Effectiveness is measured by the happiness of the client along with their retention and renewal.

• Responsible for making external clients and their needs a primary focus from the moment a contract is signed. Accompanying this goal are customer satisfaction, multi-level relationship management and ensuring client success.
• Responsible for measuring, tracking, and constantly improving support interactions between Coretelligent and our clients.
• Own overall relationship with assigned clients, including: increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop and nurture customers for advocacy.
• Work with clients to establish critical goals, or other key performance indicators, and aid the client in achieving those goals.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Serves as an escalation point for issues that impact the client’s productivity and satisfaction.

Skills:

• Innate ability to effectively build relationships, establish credibility, respect, and confidence.
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Strong team player with the ability and drive to be a self-starter
• Thrives in a multi-tasking environment and can be flexible based on the needs of the business
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

Qualifications:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention - Required
• 3+ years of relevant customer success experience in the IT field.
• Proven ability to drive continuous value of our product(s).
• Familiarity working with clients of varying sizes.
• Experience with Salesforce.com. Proficient in Office software. Strong level of technical acumen.
• College degree preferred.
• Flexibility for local travel (approx. 10%)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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