Aircore is looking for an experienced Customer Success Lead to guide Aircore's customers through all the stages of the customer lifecycle from onboarding, usage, retention, and expansion. Educates customers on the features and functionality of the Aircore product line. Responsible for building our customer success function from the ground up. A customer success leader with the intellect and enthusiasm to be successful.

In this role you will lead customer success initiatives and be a core member of our go-to-market team. Collaborate closely with customers to ensure they are successful and receive maximum value from Aircore's suite of SDK products featuring real-time audio, text, chat, and video to supercharge our customer's social and collaboration engagement.

About the role:

• Own the post-sale customer lifecycle end-to-end
• Be the voice of the customer
• Develop innovative programs to improve engagement, expansion, and retention
• Build collateral to include designing playbooks
• Provide and coordinate training to educate customers about Aircore's offerings to enable success
• A relationship builder – maximizing each customer's unique needs
• Ensures alignment of goals to drive and monitor customer success
• Provides continuous feedback to sales, product, and engineering teams
• Leads post-sale engagements
• Manages onboarding and implementation process with customized plans for each customer
• Serves as a customer advisor to drive growth, adoption, and engagement
• Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and customer feedback
• Internally collaborate with the product team – addressing customer feedback
• A key member to ensure overall success metrics to include: NPS, retention, renewals, and account growth

About You

• 3+ years experience in a customer success or strategic account management role in a software company
• Excellent interpersonal, customer service, and communication skills
• Relationship builder to earn trust and confidence

About Aircore:

Founded by Sean Parker, Daniel Klaus, and Prakash Ramakrishna, Aircore is infrastructure powering the world's social transformation with real-time communication tools.

We offer real-time social (RTS) software to give users the immediate shared experiences they want, with fast and flexible APIs to power the next generation of collaboration. Our products help companies deliver real-time audio, video and social solutions to their users inside their own products and help companies drive deeper connection, engagement, and retention with their users.

Aircore brings together everything needed to add robust real-time social to apps and sites.

Locations:
We have teams in Sunnyvale, California and Brooklyn, New York.

Pay Equity:
In compliance with New York's Pay Transparency Law, the base salary range for this role is between $100,000 - $170,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

Benefits:

• 99% company-paid health/dental/vision
• Care Concierge
• Short and Long Term Disability
• Life Insurance 1 times base pay 100% company paid
• Maternity/Paternity/Adoptive Leaves:
• 401(k)
• PTO 15 days (calendar year)
• 13 Holidays (calendar year)

Diversity, Equity & Inclusion:

Aircore is an Equal Opportunity Employer. We recognize our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. Employee's points of view are key to our success, and inclusion is everyone's responsibility.

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