Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we're also in the business of creating thriving employees. At Bloomerang, you'll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we're proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Customer Success Associate you'll be responsible for building relationships with our clients, identifying opportunities for growth, and driving revenue for the company. You'll work closely with our internal teams to ensure that our clients are receiving the best possible service and support.

What You Will Do

• Develop relationships with clients, understanding their business needs and challenges
• Managing the entire sales cycle from discovery to securing a deal
• Identify opportunities for upselling and cross-selling our products and services to clients
• Effectively communicate and build relationships through phone, email, and a chat-based platform.
• Assist in conducting product demonstrations and presentations to prospective clients
• Work with senior account executives to negotiate and close deals with clients
• Collaborate with internal teams to ensure client satisfaction and retention
• Monitor and report on sales activity and performance, identifying areas for improvement
• Stay up-to-date on industry trends, competitive products, and emerging technologies

What You Need to Succeed

• 1-2 years of experience in sales or account management
• Solid understanding of various sales automation tools like Outreach, Salesforce, Chilipiper, etc. and proven ability to leverage these tools in a tech touch sales role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with the Nonprofit industry is a plus

Benefits

Health + Wellness
You'll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You'll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary for this position is $50,000, plus incentive compensation. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.