Job description
SUMMARY:
Fort Bend ISD is hiring a “Customer Services Representative”.
Ensures delivery of excellent customer service through fast and accurate processing of communication, and coordinating with other departments to resolve complex inquiries. Performs a wide variety of complex support activities in the customer service function in areas such as maintenance, creative services, duplication, procurement, and transportation. Inputs customer information and job instructions into computer software program.
DUTIES:
- Performs customer service representative duties and effectively handles escalated issues and complex problems.
- May act as a liaison between customer and department. May perform consultation services to advise customers of departmental services.
- May assist management in duties such as managing databases, developing reports, processing accounting and job costing documents, and coordinating complex activities with other departments.
- May initiate outbound calls to resolve complex customer issues and/or conduct research on behalf of management.
- May oversee, review, edit, post time, and approve department payroll utilizing the PeopleSoft database, and input information into SAP May oversee and coordinate special projects.
- Performs other job-related duties as assigned.
REQUIRED SKILLS:
- 3 to 5 years of experience
- PeopleSoft, SAP, Microsoft Office, Office equipment (e.g., computer, copier)
EDUCATION:
High School Diploma or GED
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